Client Services Representative

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $24 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

📦 Logistics

🔐 Security

🚗 Transport

💰 $800M Post IPO debt on 2024-07

Logistics • Security • Transport

Brink’s Inc is a global leader in secure logistics and cash management, providing armored transport, secure storage, integrated logistics and associated security services for valuables such as currency, precious metals, jewelry, fine art, electronics and pharmaceuticals. With more than 160 years of experience and operations in over 100 countries, Brink’s serves banks, retailers, governments and businesses with end-to-end secure supply chain, cash handling and financial solutions.

📋 Description

• Receive, research, document, track, and resolve customer inquiries and Salesforce cases • Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps • Provide clear status updates, findings, risks, and resolution information to customers and internal partners • Escalate aged, high-risk, recurring, or customer-impacting issues through appropriate channels • Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables • Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks • Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution • Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation • Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives • Provide team coverage and knowledge transfer for assigned accounts • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Previous customer-service, customer-care, case-management, or account-support experience • Strong written and verbal communication skills • Ability to manage competing priorities and complete time-sensitive work accurately • Working knowledge of Microsoft Excel, Outlook, and Teams • Ability to work independently in a remote environment • Preferred: Experience supporting banking, financial-services, cash-logistics, armored transportation, or enterprise customers • Preferred: Experience using Salesforce or a comparable CRM platform • Preferred: Experience with operational reporting, claims or reconciliation research, service-performance support, and customer escalations • Preferred: Experience supporting multiple accounts and working with remote, cross-functional teams • Customer focus, ownership, attention to detail, analytical research, sound judgment, professional communication, collaboration, adaptability, time management, problem-solving, and continuous improvement