Quality and Service Manager

🔥 1 hour ago

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Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

📦 Logistics

🔐 Security

🚗 Transport

💰 $800M Post IPO debt on 2024-07

Logistics • Security • Transport

Brink’s Inc is a global leader in secure logistics and cash management, providing armored transport, secure storage, integrated logistics and associated security services for valuables such as currency, precious metals, jewelry, fine art, electronics and pharmaceuticals. With more than 160 years of experience and operations in over 100 countries, Brink’s serves banks, retailers, governments and businesses with end-to-end secure supply chain, cash handling and financial solutions.

📋 Description

• Serve as the primary liaison between internal business partners, field operations, customers, and external vendors • Partner with Sales, Customer Care, Training, IT, and Branch Operations on onboarding, process improvements, operational readiness, and service enhancements • Develop, maintain, and communicate Standard Work Instructions, operational procedures, training materials, and field communications • Lead cross-functional system enhancement, testing, implementation, training, and change-management initiatives • Manage the Product Support Salesforce queue and coordinate issue resolution across vendors, banking partners, internal departments, and field operations • Manage relationships with FIS, G&D, and Cummins, ensuring service commitments, operational expectations, and contractual obligations are achieved • Monitor vendor performance, SLAs, and escalations; implement corrective actions when needed • Oversee asset tracking, service reporting, and vendor performance metrics • Analyze operational trends, customer feedback, and support data to identify process and service improvements • Maintain stakeholder and partner relationships to drive collaboration, accountability, and continuous improvement • Support strategic projects and operational initiatives from planning through implementation and organizational adoption

🎯 Requirements

• Bachelor's degree in Business, Operations Management, Communications, or related field; or equivalent experience • 3+ years of experience in operations, customer support, vendor management, project management, or related roles • Strong communication and stakeholder management skills • Experience working with cross-functional teams and managing competing priorities • Proficiency in Microsoft Office applications • Experience supporting banking, financial services, cash management, or operational environments • Vendor management and SLA oversight experience • Project management experience • Experience developing operational procedures, training, or process documentation • Experience with Salesforce, FIS, or related operational platforms • Lean, Six Sigma, or continuous improvement experience

🏖️ Benefits

• Work-from-home capacity • Equal opportunity to participate and grow • Reasonable accommodations/adjustments during the hiring process • Opportunities to develop skills and contribute to global solutions • Continuous learning and career development opportunities