Senior Customer Success Engineer

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🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

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BriteCore

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🛡️ Insurance

☁️ SaaS

💳 Fintech

Insurance • SaaS • Fintech

BriteCore is a cloud-native platform for property and casualty (P&C) insurers that enhances business growth, productivity, and customer experience. The platform offers advanced reporting, analytics, and customizable portals for agents and policyholders, leveraging AI and machine learning for efficiency. Built on Amazon Web Services (AWS), BriteCore provides a reliable, scalable solution that supports remote work and is designed to integrate with third-party tools to adapt to industry trends.

📋 Description

• Build executive relationships and drive actions through influential points of contact with the customer • Focus on growth and retention of customers by defining and implementing customer-specific initiatives to increase direct written premiums and optimize combined ratios and other customer KPIs • Track implementation and customer objectives through Customer Success Planning and periodic Executive Business Reviews • Organize and provide customer resources for training, reports, analytics, health checks, line configuration, and consulting deliverables such as feature enhancement specifications • Enable customers to gain actionable insights through dashboards, reporting, analytics, and data • Develop deep knowledge of the P&C space and BriteCore use, configuration, best practices, and processes • Lead health checks reviewing customer configuration and solution use to ensure best practices and optimal functionality and integrations • Collaborate with teams across BriteCore • Provide strategic guidance within a cloud environment • Travel up to 25% domestically overnight

🎯 Requirements

• Bachelor’s Degree in Computer Science, Business or related field • 5+ years of experience working in a client facing role within the SaaS space • 3+ years of hands-on experience working in the P&C space • 3+ years of experience managing a portfolio of enterprise-level clients • 2+ years of experience working at a scaling startup • 2+ years of hands-on experience working on implementations • Hands on experience with MySQL and/or experience coding in Python • Proven experience of managing customer relationships, setting expectations, and persuading customer engagement • Excellent verbal and written communication skills • Candidates must be located in the US

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K with company match • Disability coverage • Unlimited PTO • Fully paid parental leave • Equal opportunity employment

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