Customer Success Engineer

🔥 18 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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NetApp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

💰 Venture Round on 1994-01

API • Artificial Intelligence • SaaS

NetApp is the intelligent data infrastructure company that provides innovative solutions for businesses to harness the power of their data. They offer a range of services including unified data storage, cloud management, and data protection to simplify and enhance data handling across various platforms. With a focus on modernizing storage environments and enabling efficient data management, NetApp serves various industries by helping organizations optimize their workflows and boost productivity.

📋 Description

• Serve as the trusted technical advisor for strategic customers, developing a deep understanding of their applications, architecture, operational priorities, and growth plans • Translate business objectives into technical requirements, including workload characteristics, performance targets, capacity needs, and measurable success criteria • Guide architecture and sizing recommendations with internal technical teams, helping customers make informed decisions about infrastructure, scalability, and reliability • Lead technical readiness planning for migrations, new workloads, deployments, upgrades, and infrastructure changes • Identify prerequisites, dependencies, and risks before execution • Proactively assess customer environments for recurring issues, operational patterns, architectural concerns, and product gaps • Recommend improvements before risks become escalations • Coordinate complex technical escalations across Support, Product, Engineering, and customer teams, establishing clear ownership and driving progress through resolution • Anticipate capacity requirements associated with workload growth, traffic events, regional expansion, and upcoming migrations • Identify opportunities to improve infrastructure efficiency and optimize cost while protecting performance, reliability, and future growth • Align customer technical roadmaps with Instaclustr capabilities and represent customer requirements in discussions with Product and Engineering • Maintain visibility across technical commitments and parallel workstreams, ensuring clear owners, current status, and follow-through • Lead technical working sessions and contribute insights to customer business reviews, highlighting environment health, accomplishments, emerging risks, and upcoming decisions • Partner with the Customer Success Manager to connect technical execution with customer adoption, long-term value, and continued growth • Work directly with customer engineers, architects, and executives while partnering with Instaclustr Support, Product, and Engineering

🎯 Requirements

• Strong hands-on experience with Apache Cassandra, Apache Kafka, or OpenSearch, with deep expertise in at least one • Six or more years of relevant technical experience in customer success engineering, technical account management, solutions architecture, consulting, site reliability engineering, or a comparable role supporting complex platforms • Experience supporting enterprise customers with business-critical production environments and building credibility with engineers, architects, and executive stakeholders • Strong understanding of distributed systems, including scalability, availability, performance, capacity planning, and operational reliability • Experience with AWS, Google Cloud, and/or Microsoft Azure, including translating customer requirements into practical architecture and infrastructure recommendations • Experience guiding migrations, deployments, upgrades, or other significant technical changes, including assessing readiness and managing technical dependencies • Strong troubleshooting skills and technical judgment • Ability to lead technical discussions and communicate clearly with both technical practitioners and business leaders • Demonstrated ability to manage competing priorities, coordinate cross-functional work, identify and mitigate technical risk, and drive commitments through completion • A proactive, customer-focused approach and enthusiasm for helping enterprises succeed with open-source technology • Willingness to travel and spend time onsite with customers as needed • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field; or equivalent relevant work experience

🏖️ Benefits

• Travel to customer sites and periodic team gatherings as needed • Opportunity to build lasting relationships and solve meaningful engineering challenges at enterprise scale • Collaborative global team environment • Advanced degree or relevant technical certifications are a plus

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