Technical Implementation Specialist

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🤠 Texas, Georgia – Remote

🤠 Texas – Remote 🍑 Georgia – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 58 days.

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Revinate

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

✈️ Travel

🏨 Hospitality

💰 $39.2M Series E on 2021-08

Marketing • Travel • Hospitality

Revinate is a company specializing in the hospitality industry, providing products and solutions aimed at enhancing guest experiences and increasing direct revenue for hotels. The company's offerings include Revinate Guests, a dashboard for managing guest profiles, and Revinate Marketing, an email marketing solution designed to deliver higher revenue through smart, segmented campaigns. Additional services include a text messaging solution, a highly accurate reservation contact center, and reputation management tools for increasing review volumes. Revinate serves over 12,000 hotels globally, helping them generate substantial direct revenue and gain a competitive edge in the hospitality sector.

📋 Description

• Lead customer implementation processes end to end as the primary technical point of contact • Gather customer requirements and convert them into system configurations across multiple product lines • Organize and lead internal and external project meetings • Execute and manage back-end technical setup, customization, and configuration of SaaS systems • Coordinate with third-party software vendors for complex integrations • Validate technical components and communication between internal systems and external integrations • Perform quality assurance and testing before project closure and launch • Troubleshoot technical product issues and perform back-end adjustments • Research customer inquiries and resolve or escalate complex technical issues • Advise customers as a platform subject matter expert • Liaise between customers and product/engineering teams regarding enhancements • Create, maintain, and distribute SOPs and knowledge resources • Manage toll-free and local number inventory, audits, and off-program telecommunications workflows

🎯 Requirements

• An associate's degree or equivalent training, plus at least two (2) years of professional experience in a Project Management, Implementation, or Technical Configuration role • Ability to manage a high volume of simultaneous, ongoing implementation projects and competing priorities • Strong technical aptitude and ability to quickly learn new SaaS technologies and master basic to intermediate product features • Exceptional problem-solving skills, including identifying complex technical issues and implementing back-end solutions • Intermediate to advanced proficiency with MS Office Suite and Google Workspace • Experience using tools to track project deliverables and milestones • Flexibility and adaptability to changing time zone requirements • Practical experience with technical SaaS software configuration and managing complex system integrations preferred • Familiarity with hospitality systems, specifically Property Management Systems (PMS) such as Opera, roomMaster, or Maestro preferred • Previous experience with telephony-related products, network routing, or telecom configuration preferred • Experience with Zendesk, JIRA, Asana, Rocketlane, Salesforce, and SendGrid preferred

🏖️ Benefits

• Full-time employment • Remote work arrangement • Salary range of $60,000–$70,000 per year • Equal Employment Opportunity • Reasonable accommodation and special assistance during the application process

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