Customer Success Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $93.6k - $158.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Provide customers with technical product expertise and best-practice guidance after the sale • Engage with customers via Zoom calls and email as a technical consultant • Partner with Customer Success Managers on GitLab use-case implementation • Deliver customer enablement through webinars, hands-on labs, office hours, and on-demand engagements • Provide technical and architectural guidance connecting decisions to customer outcomes • Align with Account Executives and Renewals Managers to support customer business objectives • Develop and deliver workshops, demos, and reusable enablement content • Build and maintain specialty competency through training, certification, and working examples • Contribute to customer-facing learning resources, GitLab documentation, YouTube content, and Digital Journey programs • Collaborate asynchronously with a globally distributed customer success engineer team • Report to the Customer Success Engineer Team Manager

🎯 Requirements

• Experience supporting one or more GitLab use cases: source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning • Proficiency with DevSecOps tools or adjacent highly technical tooling • Technical background in software development or systems engineering • Comfort discussing architecture, workflows, and implementation tradeoffs • Ability to communicate complex technical and organizational topics clearly in writing and live settings • Experience operating as a trusted technical advisor in a post-sales environment • Strong time management and prioritization skills • Ability to juggle multiple customer engagements and cross-functional requests in a pooled model • Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples • Willingness to incorporate AI into daily workflows

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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