Customer Success Engineer

🔥 22 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Develop and deliver customized 1:1 customer adoption and enablement plans • Act as a trusted technical advisor, providing product expertise and troubleshooting assistance • Contribute to and participate in scalable 1:many content, including webinars, workshops, and educational materials • Engage strategically with customers by aligning business needs with product capabilities • Collaborate with Product, Engineering, Sales, Marketing, Customer Advocacy, CX Operations, and other internal teams • Champion customer needs, influence product enhancements, and contribute to digital program content strategy • Analyze customer behavior and identify common pain points • Optimize 1:1 and 1:many engagement strategies • Identify churn risks and develop customer retention and growth strategies • Identify opportunities for automation and digital tools to improve the scaled customer experience • Track and report customer health, adoption, and engagement metrics • Occasionally perform duties outside standard working hours to collaborate across time zones

🎯 Requirements

• Strong understanding of the data observability and security space, including SIEM, APM, logging, and metrics • Comfortable with enterprise software, distributed systems, and cloud environments • Excellent communication, interpersonal, and presentation skills • Ability to diagnose and resolve complex technical challenges • Ability to analyze data, identify trends, and make data-driven decisions • Ability to translate customer business objectives into actionable product adoption strategies • Experience creating and delivering technical content, including presentations, documentation, and live sessions such as webinars • Proven ability to work cross-functionally with product, engineering, sales, marketing, and customer-facing teams • Strong organizational and project management skills; ability to manage multiple priorities and projects simultaneously • Familiarity with customer success platforms such as Gainsight and analytics tools is a plus • Willingness to travel as needed, up to 15%-20% • Must live in the Western United States; PST or MST strongly preferred • Bonus: Experience in a similar scaled customer success or technical account management role • Bonus: Experience with AWS, Azure, or GCP • Bonus: Experience working remotely • Bonus: Data engineering/analytics platform administrator or architect experience with platforms such as Splunk, Elastic, Datadog, or Snowflake

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Life insurance • Paid holidays • Paid time off • Fertility treatment benefit • 401(k) • Equity • Corporate Bonus Program eligibility • Remote-first work environment

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