Senior Software Engineer – Customer Success

🔥 20 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Sphere Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

₿ Crypto

💳 Fintech

🔌 API

💰 $5M Venture Round - Sphere on 2024-12

Crypto • Fintech • API

Sphere Labs is a fintech company offering APIs, SDKs, hosted widgets, and web dashboards to enable fiat on‑ramps and off‑ramps, stablecoin payments, multi‑chain transfers, and optimized cross‑border settlement. It provides developer tools, a self-serve business dashboard, private-desk high-touch services, and white-label embedded ramp solutions that integrate payments, FX routing, custody, and compliance to help businesses move and settle funds globally.

📋 Description

• Build internal tooling, automations, and workflows to identify support-volume patterns, reduce manual effort, and increase team speed • Own engineering support end-to-end, including triaging issues, diagnosing root causes, and resolving problems • Write and ship code fixes directly when appropriate • Engage directly with customers on support issues and communicate technical issues, timelines, and resolutions • Partner with product and engineering to define improvements such as better error messages, smarter observability, and improved defaults • Quantify the impact of platform-support improvements and advocate for prioritization • Collaborate with product and engineering on a roadmap to reduce technical queries received by support • Work with customer support, onboarding, and payment operations teams to document workarounds and enable AI-assisted customer support • Own customer-facing documentation and ensure its accuracy and usefulness

🎯 Requirements

• Strong programming fundamentals and comfort working across the stack • Ability to read production code, trace bugs through logs, and ship code fixes independently • Proficiency in TypeScript, React, and NestJS • Experience with API integrations, webhooks, and cloud platforms • Excellent written communication, including explaining technical issues to technical and non-technical stakeholders • Self-directed, high ownership, and able to manage an open queue and triage by impact asynchronously across time zones • Familiarity with observability tooling such as Sentry, structured logging, and distributed tracing is a plus • Experience in fintech, payments, or developer-facing products is a plus

🏖️ Benefits

• Fully remote, global team • High ownership and autonomy in an early-stage environment • Opportunity to shape cross-border payments and settlement infrastructure • Work alongside banks, licensed entities, regulators, and institutional partners • Upside associated with joining early • Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and sovereign affiliates

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