Customer Success Engineer

🔥 28 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Torq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity

Torq is an AI-driven hyperautomation platform designed for security teams to automate processes more efficiently. The company provides tools like Torq HyperSOC™, which enhances security operations centers (SOCs) with AI-driven automation to tackle alert fatigue, improve case management, and accelerate threat responses. Torq is recognized for its capabilities in integrating machine learning and automation technologies, helping SOCs respond to threats with machine speed and precision. It serves security channel partners and MSSPs/MDRs with advanced use cases like threat hunting and incident response.

📋 Description

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success • Provide expert technical support and resolve complex challenges • Ensure a world-class customer experience • Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends • Stay current with developments in security and automation to provide cutting-edge client insights • Help customers unlock the full potential of Torq’s security hyperautomation platform

🎯 Requirements

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role • 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services • Proven expertise in security, automation, scripting, and API integration • Passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment • Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable • Applicants with most, but not all, qualifications are encouraged to apply

🏖️ Benefits

• Equal-opportunity employer committed to diversity • Environment where team members are empowered to bring their unique perspectives • AI-assisted preparation encouraged for resumes, interviews, research, and written responses

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