Technical Customer Success Manager

🔥 28 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Cloudinary

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🔌 API

🛍️ eCommerce

💰 $100M Secondary Market on 2022-02

SaaS • API • eCommerce

Cloudinary is a leading provider of a cloud-based platform that allows businesses and developers to manage, transform, and deliver rich media content including images and videos. The platform offers a range of solutions such as digital asset management (DAM), programmable media APIs, low-code workflow automation, and generative AI for media content. Cloudinary's services are designed to enhance performance, streamline workflows, and improve user experience with tools that include automated image transformations, video APIs, and AI-powered optimizations. Trusted by over 2 million developers and 10,000 enterprises, Cloudinary caters to various industries including media and entertainment, retail, and e-commerce, offering seamless integration capabilities for various technology stacks.

📋 Description

• Oversee onboarding of new accounts and ensure successful completion • Serve as the focal point for customers’ needs and become a trusted advisor by understanding their business and aligning needs with Cloudinary solutions • Provide technical guidance to developers, product managers, and system architects on best practices for using Cloudinary’s image and video platform • Nurture customer relationships through ongoing communication and periodic meetings • Monitor usage and proactively drive product adoption • Act as customer advocate internally while collaborating with product management, customer support, engineering, sales, and finance • Track and monitor customer status, identify concerns, and pursue growth and upsell opportunities • Discuss product capabilities and communicate the customer’s voice internally

🎯 Requirements

• 3+ years’ experience as a Customer Success Manager in a SaaS company • 2+ years’ technical background in web/mobile environment, preferably including hands-on coding experience • Excellent written and verbal communication skills • Strong individual contributor who drives results • Enjoys working closely with customers to ensure complete satisfaction • Proven track record of retaining and growing multiple client relationships • Must be a team player and able to multi-task • Comfortable in a customer-facing position • Strong interest in both business and technology

🏖️ Benefits

• 100% sponsored medical, dental, and vision plans for employees & family • HSA company contribution • Matching 401k program • Robust vacation & wellness policy • Annual development stipend • Catered lunches or a food stipend • Awesome technology • Top-talent peers

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