Customer Success Engineer I, SMB

Job not on LinkedIn

🔥 15 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $67.8k - $93.3k / year

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Procore

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

💸 Finance

🤝 B2B

Finance • B2B

Procore is specialized in long-term asset leasing to established businesses, focusing on providing immediate cost savings while delivering high returns to its investors. The company operates in the realm of investment management, facilitating financial solutions that benefit both clients and investors.

📋 Description

• Deliver actionable recommendations using customer analytics, usage metrics, and industry best practices to maximize platform ROI and drive operational improvement • Architect and present value-focused solutions addressing customer business challenges and accelerating software adoption • Keep customer leadership informed about platform roadmaps and new feature releases • Guide customers through complex technical needs and escalations as a dedicated technical advisor • Provide feedback to the product team through customer engagements • Lead tailored product demonstrations • Coordinate internal and external cross-functional technical resources to resolve customer needs • Maintain expertise across platform capabilities, service offerings, and evolving industry standards • Support and mentor team members • Collaborate across the organization to refine processes and improve global customer engagement standards • Report to the Manager, Customer Success

🎯 Requirements

• 1+ years of direct experience within the construction sector • Understanding of industry sectors and standard project workflows, including bidding, Requests for Information (RFIs), and scheduling • Experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting • Exceptional written, verbal, and virtual presentation skills • Strong analytical and problem-solving capabilities • Ability to learn platform architectures and cloud capabilities rapidly • Ability to partner effectively across Sales, Product, and other internal departments • Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science, or equivalent education level / experience • Must reside in a Central Standard (CST), Pacific Standard (PST), or Mountain Standard (MST) time zone • Ability to travel up to 10% domestically

🏖️ Benefits

• Equity Compensation eligibility • Bonus Incentive Compensation eligibility • Remote work within the US • Up to 10% domestic travel opportunities to conduct on-site customer consultations and participate in industry events

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