Customer Success Engineer

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🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Panorays

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Panorays is a leading provider of third-party cyber risk management solutions, helping businesses optimize their defenses for each unique third-party relationship. Trusted by the most complex supply chains in the world, Panorays provides businesses the tools to stay ahead of any emerging third-party threats and provides actionable remediations.

📋 Description

• Serve as the primary technical owner for a portfolio of Panorays enterprise accounts • Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews • Take sales handoffs and own onboarding end to end, including kickoff, success criteria, and deployment scope • Run deployments as projects with plans, weekly status updates, working sessions, risk and issue logs, and formal customer close-out • Design how Panorays fits into customers’ third-party risk programs and document architecture and operating blueprints • Advise customers on third-party risk program maturity, operating models, controls, and integrations • Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms • Build customer success plans with Account Managers and project-manage adoption across teams and business units • Run adoption cadences, including administrator and end-user training, and drive license utilization • Review customer configurations, including supplier tiering, questionnaires, monitoring, and workflows • Resolve complex technical escalations, document defects, capture feature requests and adoption blockers, and collaborate with R&D and Product Management • Build trusted relationships with CISOs, risk leaders, architects, and engineers • Identify technical expansion signals and renewal risks and communicate them to Account Managers • Create best-practice guides, architecture patterns, enablement content, playbooks, runbooks, and knowledge-base materials; keep Planhat current

🎯 Requirements

• 5+ years of experience in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management • At least 3 years as a Customer Success Engineer, Solutions or Technical Account Manager, Implementation Consultant, or Sales Engineer • BA/BS in Computer Science, Information Security, or a related discipline, or relevant professional experience • Track record of taking complex enterprise customers from signed contract to production, including multi-system integrations • Hands-on experience with RESTful APIs using cURL, Postman, or similar, including API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks • Experience integrating SaaS platforms with GRC, SSO, and data platforms • Experience running enterprise deployments as projects, including plans, status reporting, risks and issues, stakeholders, and close-out • Experience building executive-level relationships with CISOs and risk leaders and owning technical relationships across enterprise accounts • Experience using health and usage data to influence adoption and retention • High level of verbal and written communication skills in English • Ability to run several customer projects simultaneously and build processes, templates, and playbooks • Willingness to work U.S./EMEA business hours • Willingness to travel 50% • Preferred: experience in third-party risk management, GRC, or vendor risk assessment • Preferred: understanding of DNS, SSL/TLS, HTTP/S, common web vulnerabilities, and attack surface • Preferred: working knowledge of NIST CSF, ISO 27001, SOC 2, DORA, and NIS2 • Preferred: experience mentoring or leading Technical Account Managers or customer-facing engineers • Preferred: hands-on scripting with Python, Bash, or PowerShell • Preferred: PMP or PRINCE2 certification • Preferred: CISSP, CCSP, CompTIA Security+, or cloud certifications

🏖️ Benefits

• Full-time employment • Remote work arrangement • Opportunity to work with a global cybersecurity company • Travel opportunities (50%)

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