Client Onboarding – Experience Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $68.4k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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BSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1901

📋 Compliance

Compliance • Healthcare • Sustainability

BSI is a global Standards organization committed to helping organizations improve their performance and ensure safety, quality, and sustainability. As the UK National Standards Body, BSI provides a wide range of services, including certification, training, and assessment across various sectors such as healthcare, construction, and energy. BSI empowers businesses to adopt best practices and drive positive change through robust standards development and innovative solutions for a resilient digital future.

📋 Description

• Serve as the primary contact for new clients during onboarding. • Create a welcoming onboarding experience for clients. • Build trusted relationships through proactive communication. • Guide clients through onboarding requirements and expectations. • Monitor onboarding milestones and deliverables. • Maintain accurate client records in CRM and internal systems.

🎯 Requirements

• Minimum 3+ years of experience in customer onboarding, customer success, or similar client-facing role. • Exceptional customer service and relationship-building skills. • Strong communication skills to engage with clients. • Proven ability to manage multiple priorities while maintaining attention to detail. • Experience using CRM platforms and Microsoft Office applications. • English fluency required; Portuguese and/or Spanish is a plus.

🏖️ Benefits

• Health insurance • 401(K) with company contribution • Paid parental leave • Paid bereavement leave • Flexible working hours • 20-days annual leave • Medical, dental, and vision insurance • Short-term and long-term disability insurance • Ongoing training and development