Associate Relations Specialist

🔥 13 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $30 - $48 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Bon Secours Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Bon Secours Mercy Health is a leading health care organization committed to transforming health care delivery and services through strategic innovation and compassionate care. Operating hospitals and clinical sites in the U. S. and Ireland, the organization focuses on extending health care access, improving patient outcomes, and enhancing value through emerging technologies and strategic partnerships. With a commitment to service and stewardship, Bon Secours Mercy Health also prioritizes enhancing the quality of life for underserved communities while advocating for sustainability. The organization’s initiatives include digital innovation, diversified growth through investments and partnerships, and providing high-value care across its core clinical operations.

📋 Description

• Provide timely advice and consultation on manager, associate, and labor issues in non-union and unionized settings • Interpret policies and contracts and provide performance management guidance • Assist with associate disciplinary actions and investigations • Resolve employment inquiries, questions, and cases consistently, accurately, and timely • Diagnose and resolve issues through questioning and risk assessment • Coach managers on policy interpretation, collective bargaining agreement administration, associate behavior, and performance management • Research confidential company records, online knowledge articles, and Ministry policies and procedures • Guide managers on consistent policy enforcement and conflict resolution • Investigate low/medium-risk issues by planning investigations, gathering facts, interviewing witnesses, reviewing similar cases, and determining appropriate action • Partner with the Advice & Counsel Center of Excellence and cross-functional partners • Collaborate with stakeholders while maintaining confidentiality • Use computer systems to document facts, research prior issues and resolutions, and pull risk-assessment and trend data • Review employee concerns pertaining to managers • Partner with the Leave of Absence team to support accommodations and leave compliance

🎯 Requirements

• 4 year/Bachelor’s Degree required • Human Resources or equivalent accepted; Business; Industrial Psychology • PHR certification • Minimum of 2 years of Human Resources experience • Excellent customer service, communication, interpersonal, listening, problem-solving, and conflict resolution skills • Ability to probe based upon responses provided • Ability to organize and present information clearly and concisely • Ability to build rapport and communicate challenging information effectively • Skilled at interviewing employees, witnesses, and supervisors; preparing detailed documentation; and maintaining files • Ability to maintain highly confidential information • Knowledge of Federal and State Employment Law • Regular, dependable attendance and punctuality • Preferred: 2 years of HR experience involving investigation, research, and resolution of manager and associate issues

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, and prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development and continuing education support