Program Manager, Clinical Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

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Bon Secours Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Bon Secours Mercy Health is a leading health care organization committed to transforming health care delivery and services through strategic innovation and compassionate care. Operating hospitals and clinical sites in the U. S. and Ireland, the organization focuses on extending health care access, improving patient outcomes, and enhancing value through emerging technologies and strategic partnerships. With a commitment to service and stewardship, Bon Secours Mercy Health also prioritizes enhancing the quality of life for underserved communities while advocating for sustainability. The organization’s initiatives include digital innovation, diversified growth through investments and partnerships, and providing high-value care across its core clinical operations.

📋 Description

• Lead the planning, implementation, operationalization, and continuous improvement of enterprise-wide clinical program initiatives • Oversee a portfolio of strategic initiatives across ambulatory, virtual, and specialty care settings • Develop program charters, roadmaps, implementation plans, business cases, budgets, operational models, policies, procedures, specifications, and status reports • Coordinate multidisciplinary teams across clinical operations, population health, specialty care, ambulatory practices, virtual care, digital health, analytics, and IT • Engage stakeholders and lead change-management activities to drive adoption of new workflows and care models • Establish governance structures, milestones, risk mitigation plans, and executive reporting processes • Assess operations and develop implementation strategies for program readiness, compliance, and performance • Identify process-improvement opportunities and recommend corrective actions • Lead product and service go-live events and assess market-specific needs • Coordinate system-wide initiatives with vendors, informatics teams, and frontline service providers • Standardize processes, reporting, and approaches across organizational divisions • Track KPIs and business-to-business operational data and provide interpretation to management at regional, market, and system levels • Support quality-control standards, policy work, remediation of control deficiencies, and monitoring of success metrics • Facilitate teams, meetings, and discussions • Monitor healthcare trends, compliance regulations, standards, and payer directives • Provide feedback to subject matter experts on products and services and suggestions for future program development

🎯 Requirements

• Required: 4-year Bachelor's degree in healthcare, business administration, finance, analytics, informatics, or a related field • Preferred: Graduate/Master's degree in business, healthcare administration, or nursing • Required: 5+ years of experience in healthcare program management, clinical operations, population health, quality improvement, or project management • Preferred: Experience leading complex cross-functional healthcare initiatives • Preferred: Experience with chronic disease management programs or value-based care models • Preferred: Demonstrated experience managing multiple simultaneous projects • Knowledge of value-based care models • Knowledge of healthcare operations and delivery • Experience with EMR systems, preferably EPIC, and integration • Program and project management skills • Ability to develop KPIs, dashboards, and performance improvement plans • Ability to lead through influence and lead multidisciplinary teams • Executive-level stakeholder engagement skills • Change-management skills • Ability to scale operational initiatives across multiple sites of care • Knowledge of Lean principles • Verbal, written, and presentation communication skills • Strong analytical, organizational, and problem-solving skills • Must be located in the continental United States and flexible to work in EST

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, and prescription coverage • HSA/FSA options • Life insurances • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development and continuing education support