Implementation Delivery Lead – Channel Partners

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Support the successful development, configuration, testing, and delivery of benefits administration solutions for Channel Partner implementation clients • Partner with the Implementation Leader to facilitate kickoff meetings, requirements discussions, and project status meetings • Manage implementation timelines, set expectations, anticipate risks, and communicate delivery schedules • Analyze client requirements and configure system functionality • Collaborate with Product Management, EDI, and other internal functional teams • Support validation of benefits class matrices, requirements templates, rates, permissions, field options, site text, data imports, and vendor file exports • Configure and test system functionality for accurate client setup • Assist with client training and education • Evaluate implementation processes and identify efficiency, quality, and client satisfaction improvements • Identify implementation risks and develop mitigation strategies • Coach and mentor Channel Partner implementation team members • Research, troubleshoot, and resolve client inquiries • Support testing and validation of enhancements and configuration changes • Triage and escalate client issues • Consult clients on best practices and recommend system or process improvements • Build and maintain strong client relationships

🎯 Requirements

• Bachelor’s degree in a related field or equivalent combination of education and professional experience • Minimum 3 years of experience in account management, client services, implementation, or related roles • Experience with benefits administration technology, HRIS platforms, payroll systems, or related software solutions • Strong written and verbal communication skills for technical and non-technical audiences • Excellent listening, problem-solving, and client relationship management skills • Ability to operate effectively and make sound decisions in a fast-paced, changing environment • Strong analytical and critical thinking capabilities • Ability to understand and manage complex business and technical concepts • Strong organizational skills, attention to detail, and project management capabilities • Advanced Microsoft Excel proficiency, including VLOOKUPs, Pivot Tables, and data analysis techniques • Ability to manage multiple priorities and deadlines while maintaining accuracy and customer service • Minimal travel may be required • Preferred: experience supporting Channel Partner implementations or benefits administration clients • Preferred: knowledge of enrollment platforms, eligibility processes, carrier integrations, and EDI functionality • Preferred: experience with software testing, UAT, and implementation methodology best practices • Preferred: professional experience in Human Resources, Benefits Administration, Payroll, or HR Technology industries

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Performance-based incentives for most roles • Remote-first, office-friendly environment • Employer-sponsored retirement savings programs • Professional development opportunities, training, and career resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources • Fun, flexible, and creative work environment • Opportunities for professional and personal growth