Loan Modification Coordinator

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Manage and oversee the daily execution of the loan modification process from initial review through completion • Ensure loan files progress through Encompass milestones according to workflow rules and timelines • Review and resolve stalled, delayed, or exception-driven modification files • Provide guidance and escalation support to loan modification processors, underwriters, and support staff • Coordinate loan modification activities across Servicing, Legal, Underwriting, Construction/Repair, Closing, and Post-Closing teams • Communicate modification terms, approvals, documentation requirements, and execution status • Coordinate execution and receipt of final modification agreements and update systems • Analyze workflow inefficiencies and recommend operational, staffing, or system improvements • Develop and maintain process documentation, job aids, and training materials • Support change management for system upgrades, policy updates, and investor changes • Ensure compliance with investor guidelines, regulatory requirements, and internal policies • Support audits, regulatory examinations, and investor reviews • Identify process, system, or control gaps and implement corrective actions • Handle inquiries from borrowers, builders, loan officers, and other transaction parties • Safeguard confidential, proprietary, consumer, and other protected information • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree directly related to the position or equivalent, preferred • Minimum five years' experience in a variety of different roles is required • Ability to compute rates, ratios, percentages, and financial figures • Ability to interpret bar graphs and apply basic algebra and geometry • Knowledge of probability, statistical inference, plane and solid geometry, and trigonometry fundamentals • Excellent verbal and written communication skills required • Highly organized and detail-oriented • Ability to work in a fast-paced, metrics-driven environment • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions • Must comply with applicable investor guidelines, regulatory requirements, and internal policies • Must safeguard confidential and proprietary information • Travel of 5% or less may be required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Remote work arrangement • Competitive compensation • Pleasant work environment