Service Delivery Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Manage and provide technical guidance through implementation of new client websites • Update client sites, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and implementation question logs • Test client sites for quality assurance and drive resolution of identified issues • Partner with product management, development, and call center teams to meet client deliverables • Create, manage, and obtain client sign-off on implementation deliverables • Configure systems for annual benefit program changes and client acquisitions • Execute non-automated service delivery processes • Research and resolve client system and process inquiries • Train clients through presentations and demonstrations • Test system functionality and conduct technical and product demonstrations • Triage client tickets within 24 hours and own issues through resolution • Communicate proactively with clients during issue resolution • Drive process improvements through understanding of internal systems and workflows • Lead client meetings and create agendas as needed • Coach and mentor team members • Manage carrier and payroll feed setup and maintenance • Support sales and marketing activities • Lead special projects • Develop and implement fulfillment procedures

🎯 Requirements

• Bachelor’s Degree or an equivalent combination of education and experience • 5+ years of direct client-facing experience and/or associate or analyst experience • 2+ years of project management experience • Experience working within benefits administration, including knowledge of benefit plans, eligibility rules, enrollment processes, and client benefit programs • Hands-on experience configuring a benefits administration platform, including plan setup, eligibility rules, rates, permissions, and overall site configuration • Solid technical background with the ability to understand and configure complex systems • Proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic functionality • Strong written and verbal communication skills • Exceptional analytical and problem-solving skills • Ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes • High productivity, reliability, and attention to detail • Teamwork, client service, and business-results orientation • Standard working hours of 8 AM–5 PM Central Time unless otherwise stated

🏖️ Benefits

• Health, dental, and vision plans • Performance-based incentives • Remote-first, office-friendly work options • Employer-sponsored retirement savings plans • Career growth opportunities through training and resources • Collaboration, open communication, and creative problem-solving culture • Mental health, financial planning, and wellness resources • Flexible and creative work environment • Professional and personal growth opportunities