Director, Account Management

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Buildout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏠 Real Estate

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

Buildout is a technology company that specializes in providing comprehensive commercial real estate (CRE) software solutions. Their platform offers tools for deal management, CRM, marketing, and transactions designed to help commercial real estate brokers find, win, and close more listings. Buildout leverages AI and integrative technologies to enhance CRM, streamline marketing processes, and enable efficient property data analytics, ensuring brokers can operate their businesses more effectively and with greater insight.

📋 Description

• With the Vice President of Customer Experience, develop and execute the overall Small/Mid-Market Account Management strategy • Build a foundational AM enablement plan covering best-in-class: save strategies, discovery, ROI/value demonstration, multi-threading, proactive insights, thought leadership, negotiation, and deep industry/business knowledge • Collaborate with cross-functional leaders (Customer Success, Sales, Billing, Implementation, Support) to solidify "swim lanes" and rules of engagement to ensure a unified customer communication experience with seamless hand-offs that feel like magic to the customer • Deliver clear, honest readouts to leadership, including regular reporting on team performance, retention health, and where the function needs investment or course correction, so leadership never gets a surprise • Work tightly with People Ops to develop a best-in-class onboarding experience • Set the example for what top notch, highly methodical relationship ownership looks like, from account planning to meeting prep to agenda setting to call format to follow-up to close, and everything in between • Develop relationships with key customers and serve as an escalation point for reps, mitigating risk and strengthening trust • Understand intuitively risks and opportunities within an account, understanding the nuance and specifics but also seeing the bigger picture • Be a constant student of the CRE landscape, our customer’s businesses, and competing/complementary technology • Establish clear retention, account growth, and health KPIs for the team, managing against a daily dashboard • Monitor pipeline activity, forecast accurately, and ensure consistent attainment of retention targets • Maintain pristine CRM hygiene, holding reps accountable to documentation and tracking protocols • Implement consistent pipeline reviews, deal coaching, and account planning sessions with the team • Communicate clearly what good looks like, and whether someone is exceeding or falling short of expectations; everyone should know exactly where their performance stands, and how they can get to where they want to go in their careers • Hire, coach and maximize a team of AMs with incredible listening, communication, dot-connection, and time management skills • Proactively manage capacity within your team, maintaining the right net headcount expenditures across the year, without compromising revenues, having gaps in account coverage, or impactfully disrupting the customer’s experience • Build a strong team dynamic, encouraging collaboration within the team and across the organization, understanding we’re all in it to win it together

🎯 Requirements

• 4+ years of sales and/or account management experience, in a quota carrying capacity • 2+ years of experience managing Account Managers or similar post-sale customer-facing roles • Proven ability to drive results, with a track record of meeting and exceeding revenue targets and/or account growth targets • A hands-on and deep understanding of B2B SaaS deal flows, relationship building, and pricing mechanisms

🏖️ Benefits

• Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days • 401(k) with 4% company match and immediate vesting • A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff • Challenging problems to solve with a committed and supportive team who are invested in your growth and development • A wonderfully quirky culture where you’re encouraged to bring your whole self to work