
10,000+ employees
Founded 1828
💼 Consulting
🏗️ Construction
📦 Logistics
Consulting • Construction • Logistics
Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.
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10,000+ employees
Founded 1828
💼 Consulting
🏗️ Construction
📦 Logistics
Consulting • Construction • Logistics
Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.
• Provide technical, client, and business-line support to the Americas region and global business line • Support technical services, strategy, new product development, global processes, capacity planning, and technical governance • Identify opportunities for new products and revenue through service expansion and development • Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers • Provide technical insight, interpretations, opinions, and recommendations to clients and colleagues • Maintain and improve internal quality systems and technical service processes • Respond to technical questions from the Tech Inquiry Mailbox within applicable turnaround times • Develop SOPs, methods, work instructions, and standard interpretation practices • Develop and conduct technical training for internal and external audiences • Match client needs with Bureau Veritas testing offerings • Monitor customer inquiries and identify potential new service opportunities • Monitor regulatory and industry-standard changes and update or develop testing methodologies • Resolve technical issues across regional sites and with clients • Participate in global processes and continuous improvement • Support client satisfaction initiatives with Lab Managers/Directors and Business Development teams • Interface with client projects, support knowledge-product sales, and participate in industry committees and conferences • Develop technical content for marketing materials and interact with governmental agencies • Partner with Business Development and Account Management on new-service integration and RFPs • Lead implementation of new, repackaged, and extended technical services • Ensure accurate and consistent test methods across the Americas region • Implement and monitor adherence to global testing methodology • Monitor audits and correlation programs and provide technical guidance for accurate test results • Assist with complaint investigations and resolutions • Align regional testing capabilities and capacity with sales and marketing plans
• Bachelor's degree in a related field required • Master's degree is a plus • Minimum of 5 years of experience with customer services and/or direct customer interface • 2–3 years of relevant experience in the assigned service line or related discipline required • Extensive knowledge of applicable expertise areas, such as Analytical Chemistry, including concepts, processes, and equipment • Ability to interpret regulations and standards • Strong math skills and working knowledge of statistical procedures • Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical packages • Familiarity with laboratory instrumentation and equipment • Excellent oral and written communication skills, including presentation delivery • Ability to travel up to 20% of the time in the USA, with limited international travel
• Compensation range of $90,000–$110,000 annually • Permanent employment • Opportunities for technical training and professional development • Membership in relevant industry organizations • Travel opportunities up to 20% in the USA, with limited international travel
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