IT Helpdesk Specialist

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Burjline Builders

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Burjline Builders is a Pakistan-focused construction and project management firm offering residential, commercial, and industrial construction, design and planning, renovation services, and end-to-end project delivery. The company emphasizes tailored solutions, timely execution, and a skilled team of architects, engineers, and project managers, and operates with a small team founded in 2024.

📋 Description

• Providing exceptional customer service and support to employees regarding hardware, software, and network issues. • Diagnosing and resolving technical problems via phone, email, and in-person interactions. • Assisting with the setup, configuration, and maintenance of computer systems and peripherals. • Documenting and tracking support requests in our ticketing system to ensure timely resolution and follow-up. • Collaborating with IT team members to identify and implement improvements in processes and systems. • Conducting training sessions for employees on new software and technology tools. • Staying updated on the latest technology trends and best practices to enhance service delivery. • Participating in IT projects and initiatives as needed.

🎯 Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. • Minimum of 1-2 years of experience in a helpdesk or technical support role. • Strong understanding of computer systems, mobile devices, and other technology tools. • Proficiency in troubleshooting hardware and software issues. • Excellent communication skills, both verbal and written, with a focus on customer service. • Ability to work effectively in a fast-paced environment and manage multiple priorities.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Health, dental, and vision insurance. • Flexible work hours and remote work options. • Generous paid time off (PTO) and holiday leave. • Professional development opportunities, including training and certification support. • A supportive and inclusive company culture that values diversity and collaboration.