Senior Director, Client Services

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $110k - $172k / year

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Set the vision and direction for client service excellence across the organization • Lead strategy meetings with clients and support complex client engagements • Drive renewal and cross-sell initiatives • Oversee performance management, resource development, and compensation processes • Partner daily with Project Management and Production Planning teams to review capacity, deliverables, and performance • Direct documentation, definition, and assignment of work requests • Review weekly client health scorecards and address risk areas • Act as the client escalation point for service delivery concerns • Provide oversight and drive delivery of key initiatives • Provide weekly operational performance reports to client leadership • Conduct strategy meetings with Customer Success • Lead daily stand-up meetings and review open cases, file activity, and client maintenance tasks • Manage team members through 1:1s, work reviews, and process reviews • Conduct new team member training and support learning paths • Ensure execution of Annual Enrollment activities • Participate in sales finalist meetings and prospective visits and scope-of-services presentations • Engage in ongoing education on product releases, updates, and system functionality • Serve as a security contact for the business unit and liaison with information security on security and privacy matters • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in management, Communication, or similar field required • 8+ years progressive experience working with brokers, carriers, and clients in the Benefit Administration arena • Strong relationship management and project management expertise • Analytical skills and ability to engage and motivate multiple stakeholders • Excellent verbal and written communication skills • Resourceful and creative problem-solving ability • Comfort learning and discussing modern technology with clients • Desire to learn innovative technology and passion for continuous learning • Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred • Availability to travel up to 15% • Must comply with all policies and standards • Must adhere to information security and privacy policies, procedures, and controls

🏖️ Benefits

• Quarterly bonus incentive plan • Comprehensive benefits package for full-time or part-time benefit-eligible employees • Background checks, identity verification, and reference confirmation as part of the hiring process