Senior Coordinator, Client Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Serve as the main Sponsor/CRO and PI/site contact on assigned studies • Manage day-to-day relationships for assigned top-tier accounts • Review protocol and site submissions by reading and understanding protocols and supporting documentation • Demonstrate advanced understanding of multiple types of protocol and site submissions • Document and execute client customizations and process change requests • Manage vendor relations and documentation for foreign-language translations • Collaborate with quality assurance to maintain accuracy and minimize errors • Respond to customers within 24 hours of email or voicemail receipt • Escalate customer or timeline issues to management • Assist with process improvement initiatives • Attend conferences and workshops • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or four years of equivalent experience • Four (4)+ years’ experience in an IRB or clinical research setting, including applying regulations to protect human subjects • Intermediate computer skills, including proficiency with Microsoft Office Suite, especially Word and Outlook • Certified IRB Professional (CIP) or attainment of CIP within one year of eligibility • Ability to use a proprietary system • Knowledge of federal laws and guidelines pertaining to research and the use of human subjects, including FDA and DHHS requirements • English writing and speaking skills for business text and communications • Ability to listen to, understand, and interpret scientific and medical dialogue • Ability to read and understand medical protocols and Informed Consent Forms • High attention to detail, accuracy, and thoroughness • Problem-solving skills • Highly organized, efficient, and process- and procedure-oriented • Excellent interpersonal and customer service skills • Clear and professional verbal and written communication; public speaking ability • Professionalism and discretion in client communications • Ability to follow written and verbal instructions and work independently • Ability to plan, organize, schedule, and complete work within deadlines • Ability to manage conflicting demands and priorities • Ability to adapt to changes in office technology, equipment, and processes • Demonstrated consistency and dependability in attendance and work quality • Ability to sit or stand for extended periods at a stationary workstation • Ability to regularly carry, raise, and lower objects up to 10 lbs • Ability to learn and comprehend basic instructions

🏖️ Benefits

• Remote work arrangement • Equal opportunity workplace committed to inclusion and respect • Reasonable accommodation for applicants with disabilities