Solutions Architect – Customer Success

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 12%

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• Open for 1 day.
• No salary listed.

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C1

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $79M Series B on 2025-11

Cybersecurity • Artificial Intelligence • SaaS

C1 is an AI-native identity and access platform that positions itself as the universal control plane for the “agentic enterprise. ” It provides visibility and real-time least-privilege controls for every identity (human and AI/non-human), an identity-aware gateway for agent actions, automated provisioning and lifecycle management, a post-quantum vault for credentials, runtime enforcement and governance for AI agents, and broad integrations to apps, infrastructure, and MCPs. The product is delivered as a platform for teams (IT, security, IAM, and AI enablement) to discover and govern shadow AI, automate access, and scale safe AI adoption across organizations; customers named include DigitalOcean, Brex, Instacart, Qualtrics, and Zscaler.

📋 Description

• Serve as the product expert and technical advisor for the largest strategic customer accounts • Partner with Customer Success Managers to ensure effective platform usage and successful onboarding aligned with customer business objectives • Guide and support customers implementing additional product components before go-live • Improve technical documentation, including videos, articles, and guides • Contribute customer insights to product strategy and processes • Improve time to value through clean execution and customer satisfaction through active customer investment • Learn the identity security landscape • Teach internal teams and customers best practices for implementing identity security solutions • Support the customer lifecycle and proactively identify potential risks and red flags • Coordinate with Customer Success Managers to deliver customer needs • Analyze program data and help scale the customer success program

🎯 Requirements

• 8-10 years in IAM, IT, Security, Consulting, or SaaS-related businesses • Strong foundation in designing and implementing IAM frameworks • Experience with RBAC best practices and governance processes • Experience building scalable IAM infrastructure • Hands-on experience with directory services such as Active Directory/Entra, Okta, and LDAP • Experience working with databases and large-scale enterprise systems • Experience with infrastructure as code • Experience with cloud platforms including Google Cloud Platform, AWS, and Azure • Experience with IaC tools such as Terraform, AWS CloudFormation, or Microsoft Bicep • Experience onboarding extra-large customers with a technical product, ideally involving many system integrations • Program management expertise for multiple simultaneous onboardings • Understanding of SaaS industry expectations in deploying new software • Strong communication, presentation, and leadership skills • Excellent organizational and project management skills

🏖️ Benefits

• Equal Employment Opportunity Employer policy • Consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law

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