Solutions Engineer

🔥 15 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Partner with Sales during onboarding to process applications, validate documentation and pricing, and minimize delays or rejections • Assess merchants' business and payment needs and recommend appropriate Clover products and payment solutions • Serve as a Clover subject matter expert, providing demonstrations and training to merchants and internal partners • Follow up after installation to confirm Clover equipment is activated and working and address open merchant needs • Manage Clover support requests and tickets, coordinating across departments to resolve account, installation, and service issues • Respond to merchants, sales consultants, and internal partner calls and emails with knowledgeable assistance • Research new Clover applications and payment solutions • Collaborate with Sales, Retention, Operations, and other partners to improve processes, installation and adoption rates, and efficiency • Maintain current knowledge of Clover products, merchant services, payment processing, point-of-sale solutions, and industry developments • Identify recurring merchant and onboarding issues and recommend improvements to processes, tools, training, and the merchant experience

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field, or equivalent education and work experience • Must be 18 years of age or older • 3+ years of experience in merchant services, payments, financial services, fintech, point-of-sale solutions, or a related industry • Customer-facing experience in sales support, merchant onboarding, payment solutions, account management, implementation, or customer support • Experience supporting merchant applications, onboarding, installation, training, or account servicing • Experience with Clover or comparable point-of-sale and payment solutions preferred • Knowledge of merchant acquiring, payment processing, applications, pricing, and onboarding preferred • Ability to assess merchant needs and recommend suitable products and payment solutions • Strong presentation and training skills • Strong problem-solving, organizational, and detail skills • Ability to manage multiple merchant requests and priorities with timely follow-up • Strong written and verbal communication and customer-service skills • Ability to collaborate across Sales, Retention, Operations, and other functions

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Commission or an annual performance incentive plan

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