Public Health Analyst – Management Analyst

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $57.5k - $117.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Serve as a primary Help Desk resource for NHSN Groups and Super Groups and respond to routine, complex, and escalated tickets • Maintain proficiency in Group and Super Group functionality, including user, facility, access, and administrative processes • Research and resolve issues using approved procedures, business rules, and guidance; escalate exceptions, risks, or unresolved issues • Provide subject matter guidance and peer support to Help Desk staff and assist with Tier 1 user support • Identify recurring issues, support trends, process gaps, and documentation needs and recommend improvements • Develop and maintain Group and Super Group guidance, job aids, standard responses, and support resources • Coordinate the development, review, revision, publication, periodic review, and retirement of Help Desk Knowledge Base articles • Review Knowledge Base content for accuracy, clarity, consistency, usability, duplication, and alignment with current processes • Coordinate content validation with SMEs, process owners, and stakeholders • Prepare Knowledge Base content for Help Desk Manager review and approval • Maintain article ownership, status, review schedules, revision history, and lifecycle records • Identify Knowledge Base gaps and implement approved content changes • Coordinate organization and lifecycle management of Help Desk SOPs, work instructions, job aids, process guides, templates, and operational documentation • Maintain document controls, inventories, versioning, review dates, approval status, revision history, and archival • Coordinate document reviews and ensure approved process changes are reflected across documentation, Knowledge Base content, training materials, and support resources • Support administration and organization of SharePoint or other approved document repositories • Analyze Help Desk inquiries and operational information to identify trends, recurring problems, documentation needs, and process improvement opportunities • Support standardized Help Desk processes, procedures, and internal controls • Assist Help Desk Managers with workflow evaluations, improvement initiatives, and approved process changes • Maintain documentation of assigned activities, findings, recommendations, and work status • Collaborate with Help Desk Managers, SMEs, technical teams, project staff, and government stakeholders • Provide subject matter guidance, peer support, training materials, and communications within assigned specialty areas • Coordinate specialty, Knowledge Base, and documentation management activities under Help Desk Management oversight • Refer matters requiring operational authority or formal approval to the appropriate Help Desk Manager

🎯 Requirements

• Bachelor’s degree required • Relevant experience supporting public health, healthcare, information systems, Help Desk operations, program support, business analysis, or similar functions • Experience with NHSN Groups, Super Groups, or related user, facility, and access administration • Experience with ServiceNow, including incident and/or Knowledge Management functionality • Experience with SharePoint, Knowledge Base administration, document governance, workflow analysis, or process improvement • Experience researching and resolving user or operational issues and translating complex information into clear guidance • Experience developing or maintaining SOPs, knowledge articles, job aids, work instructions, or other operational documentation • Strong written, verbal, analytical, and organizational skills • Ability to manage multiple assignments and work effectively with managers, SMEs, technical teams, peers, and end users • Able to obtain and maintain Public Trust Level 5 clearance

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Learning and development opportunities • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits