Clinical Navigator Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Support RPM patients through outreach, education, coaching, care coordination, and navigation of primary care and specialty services • Use motivational interviewing, SMART goals, and evidence-based interventions to drive sustainable health improvements • Reinforce care plans, preventive care goals, and follow-up needs in alignment with Cadence protocols • Serve as an escalation point for complex patient needs, care coordination challenges, or workflow questions • Lead, mentor, and support a team of RPM Clinical Navigators • Conduct regular 1:1s, performance coaching, and professional development conversations • Facilitate regular team meetings focused on best practices, patient challenges, and continuous improvement • Ensure daily staffing coverage and support flexible scheduling across time zones as needed • Monitor team performance metrics, including outreach volume, task completion, and patient experience indicators • Conduct quality reviews of documentation, tasking, and patient follow-up • Identify performance or compliance gaps and drive improvement • Support audits and data-driven assessments to maintain quality and operational excellence • Assist with recruiting, interviewing, and onboarding new RPM Clinical Navigators • Develop, present, and refine training materials, coaching strategies, job aids, and workflows • Partner with Clinical Operations and leadership to communicate policies, updates, and best practices • Collaborate with nursing leadership, product, and operations teams to improve RPM workflows and patient experience • Contribute to growth initiatives aimed at scaling high-quality primary care support across Cadence programs • Help shape team culture and operating rhythms within a rapidly evolving organization

🎯 Requirements

• At least 5 years of experience in health coaching, patient education, care coordination, patient navigation, or chronic disease management is required • Experience supporting primary care, value-based care, or chronic condition populations is a plus • At least 2 years of experience in a leadership or supervisory role, including coaching, mentoring, training, and performance management is required • Experience developing training programs, coaching materials, and professional learning tools • One of the following active credentials is required: a health coaching certification (NBHWC, NSHC); a Medical Assisting certification (AAMA, AMCA, AMT, NHA, NAHP, NCCT, NRCMA/NRCAMA, or AAH); a compact multi-state LPN license in the state where you currently reside; or an active social work license (e.g., LBSW, LMSW, LCSW, or equivalent state designation) • Experience working remotely is strongly preferred • Experience in a virtual healthcare setting with remote patient monitoring technology is a plus • Strong background in behavior change techniques, patient engagement, and chronic disease coaching • Strong understanding of patient engagement, care coordination, and navigation workflows • Proven ability to foster a positive team culture, motivate employees, and drive performance improvement • Strong analytical mindset, with the ability to interpret data, identify trends, and implement data-driven improvements • Excellent interpersonal, communication, and coaching skills, with the ability to lead change effectively • Comfort working with data, performance metrics, and quality monitoring • Strong organizational skills with the ability to manage competing priorities • Comfortable working remotely and using tools such as Macs, Slack, Zoom, and Google Suite • Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation • Adaptable, proactive, and able to lead through change in a fast-paced environment

🏖️ Benefits

• Competitive pay & equity • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend

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