Patient Success Supervisor

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Lead and develop a team of Patient Success Advocates and Senior Patient Success Advocates supporting patients in the Cadence remote monitoring program • Provide direct supervision, coaching, and performance management • Monitor team performance metrics, identify trends, investigate root causes, and implement process improvements • Serve as the primary escalation point for complex or challenging patient interactions • Ensure accurate and timely documentation of patient interactions • Own daily channel assignment and coverage decisions, shifting resources based on SLA performance, volume fluctuations, and staffing changes • Conduct team meetings, one-on-ones, and training sessions • Participate in recruitment, onboarding, and performance evaluations as needed • Collaborate with cross-functional departments to address patient, workflow, and system gaps • Translate frontline insights into practical process improvements and scalable technology- and AI-enabled solutions • Build and champion responsible technology- and AI-supported tools and workflows • Streamline reporting and support day-to-day management of the Patient Success team

🎯 Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred • Fluency with AI productivity tools such as Gemini, Notion AI, or comparable platforms • Comfort applying AI productivity tools to structured workflows, reporting, and process documentation • Ability to use technology and AI to automate repetitive patient- and agent-facing workflows while maintaining quality, privacy, safety, and appropriate human oversight • Minimum 2 years of experience in a patient-facing or customer service environment • Minimum 1 year of supervisory, lead, or team-lead experience required • Strong leadership, communication, and interpersonal skills • Demonstrated ability to coach and develop team members • Experience managing performance, giving feedback, and supporting team accountability in a fast-paced environment • Demonstrated ownership, curiosity, and systems thinking • Ability to manage multiple priorities in a high-volume environment while maintaining quality and attention to detail • Strong problem-solving skills and sound judgment under pressure • Experience working with performance metrics such as volume, response time, schedule adherence, documentation quality, or patient/customer satisfaction • Commitment to delivering compassionate, culturally responsive service to a diverse patient population • Knowledge of medical terminology and chronic disease management preferred • Prior experience working in a remote work environment • Home office must have consistently stable Wi-Fi with strong upload and download speeds • Wi-Fi speed test required before participating in the interview process • Remote patient monitoring support experience is a plus

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend • Incentive compensation may be available as part of the overall total rewards package