Digital Reporting Supervisor

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Logo of Esquire Deposition Solutions, LLC

Esquire Deposition Solutions, LLC

201 - 500 employees

Founded 1978

💼 Consulting

🏗️ Construction

🛡️ Insurance

Consulting • Construction • Insurance

Esquire Deposition Solutions, LLC is a global litigation support and court reporting firm that provides in-person, remote, and hybrid court reporting, deposition management, transcript summaries, legal videography, interpreting, audio/video transcription, document translation, and records retrieval for law firms, corporate legal departments, and insurance clients. The company also offers web-based technology platforms (eLitigateZE, EsquireConnect, eDepository) and videoconferencing solutions, dedicated case managers, and secure document storage to schedule and manage depositions worldwide.

📋 Description

• Supervise Digital Reporters within the assigned service area • Support the Area Manager, Digital Reporting, in delivering service excellence • Manage work product and quality against Esquire’s digital reporter scorecard • Coach Digital Reporters and provide ongoing performance feedback • Coordinate onboarding, equipment shipment, expectations, ways of working, onboarding plans, and 30-60-90-day reviews • Support Digital Reporters through The Court Reporting Academy and Esquire’s Apprenticeship Program • Deliver training on skills, policies, compliance, products, and services • Maintain NetSuite vendor profiles • Monitor and approve time cards and expenses • Build relationships with Digital Reporters and stakeholders, including local field offices and transcription teams • Communicate reporter availability to local field teams • Resolve quality concerns and conduct quality performance evaluations • Participate in performance reviews and partner with Human Resources on disciplinary action when needed

🎯 Requirements

• High school diploma or equivalent required • One year of experience working in the legal services industry preferred • Working knowledge of the MS Office Suite • Ability to learn Esquire’s technology platforms • Excellent interpersonal, verbal, and written communication and organizational skills • Superior client service mentality • Proactive, detail-oriented approach to planning work and meeting deadlines • Knowledge of adult training principles and methods • Knowledge of court procedures, legal documents, and legal terminology • Ability to multitask and shift priorities • Ability to resolve challenges and support process improvement • Ability to work under pressure • Ability to establish and maintain effective working relationships with stakeholders • Ability to follow company standards and best practices for digital reporting and recording • Full-time employment

🏖️ Benefits

• Comprehensive training • Medical, dental, and vision insurance • Short- and long-term disability insurance • Basic life and supplemental life insurance for employees and dependents • 401(k) plan with match contribution • Two weeks of vacation leave per year (80 hours annually) • 10 paid holidays per year • 2 paid floating holidays per year • 5 paid sick days per year • Tuition reimbursement

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