Director, Revenue Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $153k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Calabrio, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

📋 Description

• Own Americas field operations end to end as the operational right hand to the Americas CRO • Manage territory and quota execution, sales operations, order operations and partner operations across the Americas • Establish forecast discipline, pipeline hygiene, forecast accuracy and weekly operating cadence • Design, assign and adjust territories and quotas, including coverage modeling and in-year adjustments • Support CRM and sales systems for the field • Oversee quote-to-order execution, booking accuracy and cycle time • Manage partner registration, deal flow and channel operational support • Own regional reporting and analytics strategy for pipeline, forecast, productivity and revenue performance • Deliver insights supporting executive decision-making, operational excellence and global planning • Translate regional priorities into operational plans with named owners and dates • Represent field operations in regional leadership forums and surface risks early • Lead, develop and build depth across the Americas field operations team • Ensure recurring processes have documented procedures and named coverage • Partner with global Revenue Operations centers of excellence across planning, analytics, compensation and systems

🎯 Requirements

• 8+ years in revenue or sales operations, including 3+ years leading a regional field operations team • Territory and quota design at scale in a global enterprise software business • Proven ability to design, implement and scale operational processes, governance and documentation standards in environments undergoing transformation • Experience as the operations counterpart to a CRO or regional sales leader • Strong Salesforce skills • Fluency with planning and analytics tooling such as Anaplan or equivalent • Hands-on experience with sales engagement platforms such as Outreach or Gong • High attention to detail and zero tolerance for error in forecast and quota numbers • Executive presence and comfort presenting in executive-level meetings • Demonstrated success leading operational teams through complex systems implementations, mergers, acquisitions and organizational change • Proven ability to influence, collaborate and drive results across geographically dispersed teams, regions and time zones • Bachelor's degree required

🏖️ Benefits

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible PTO • Paid holidays and parental leave • Tuition reimbursement • Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications • Comprehensive benefits for various life circumstances and needs • Opportunities for career development • Balanced work-life