Senior Director, Revenue Operations

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $190k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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Calabrio, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

📋 Description

• Own Americas field operations end to end as a strategic and operational partner to the Americas CRO and member of the Americas leadership team • Manage territory and quota execution, sales operations, order operations, and partner operations across the Americas • Establish pipeline hygiene, forecast accuracy, and the weekly operating cadence • Design, assign, model coverage for, and adjust territories and quotas across the Americas • Support territory execution, forecasting cadence, and CRM/sales systems for the field • Oversee quote-to-order execution, booking accuracy, and cycle time • Manage partner registration, deal flow, and channel operational support • Provide field-facing regional reporting and Americas inputs into the global planning cycle • Translate regional priorities into operational plans with owners and dates in partnership with the Americas CRO • Represent field operations in regional and global leadership forums and surface risks early • Build and lead a multi-layer Americas field operations organization • Develop managers and succession depth across every function • Ensure recurring processes have documented procedures and named coverage • Shape global Revenue Operations strategy with centers of excellence across planning, analytics, compensation, and systems • Lead operational cleanup and process rebuilding during consolidation onto a unified CRM platform

🎯 Requirements

• 12+ years in revenue or sales operations, including 5+ years leading multi-function regional field operations organizations with managers reporting directly • Territory and quota design at scale in a global enterprise software business • Track record building process and documentation in environments where little existed • Proven experience as the senior operations partner to a CRO or regional sales leader for a large, multi-country business • Strong Salesforce skills; fluent with planning and analytics tooling such as Anaplan or equivalent • Hands-on experience with sales engagement platforms such as Outreach or Gong • High attention to detail; ownership of forecast and quota numbers as source of truth, with zero tolerance for error • Executive presence; credibility in front of the C-suite and comfort running and presenting in executive-level meetings • Experience leading a team through a systems migration, merger, or organizational integration • Comfortable operating across regions and time zones • Bachelor's degree required • MBA or equivalent advanced degree preferred • Ability to design, implement, and scale operational processes, governance, and documentation standards in environments undergoing transformation • Demonstrated success leading operational teams through complex systems implementations, mergers, acquisitions, and organizational change • Ability to influence, collaborate, and drive results across geographically dispersed teams, regions, and time zones

🏖️ Benefits

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible PTO • Paid holidays and parental leave • Tuition reimbursement • Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications • Comprehensive benefits for various life circumstances and needs • Opportunities for career development • Balanced work-life