CallMiner
201 - 500 employees
🏥 Healthcare
🛡️ Insurance
🏨 Hospitality
💰 $20M Venture Round on 2022-06
Healthcare • Insurance • Hospitality
CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.
Senior Director, Brand & Communications
🕒 July 1
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CallMiner
201 - 500 employees
🏥 Healthcare
🛡️ Insurance
🏨 Hospitality
💰 $20M Venture Round on 2022-06
Healthcare • Insurance • Hospitality
CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.
📋 Description
• Lead and evolve CallMiner's global brand presence and corporate communications strategy • Shape perceptions of CallMiner across various stakeholders • Develop and execute brand strategy aligned with corporate objectives • Manage public relations strategy and execution • Oversee content development and thought leadership initiatives • Partner with creative teams to ensure consistent branding • Collaborate with cross-functional teams to drive awareness and market credibility • Build and maintain relationships with industry analysts • Oversee creation of high-impact content supporting business objectives
🎯 Requirements
• 10+ years of experience in brand marketing, corporate communications, public relations, or related fields within B2B technology / SaaS organizations • Experience in both agency and in-house environments strongly preferred • Proven success leading integrated brand and communications strategies that drive measurable business impact • Strong media relations and analyst relations experience • Excellent storytelling, writing, editing, and executive communication skills • Experience managing agencies, freelancers, and cross-functional stakeholders • Demonstrated ability to operate strategically while executing day-to-day activities • Strong understanding of enterprise technology markets and go-to-market organizations • Bachelor’s degree in Marketing, Communications, Journalism, Public Relations, or related field preferred
🏖️ Benefits
• Quality medical, dental and vision benefits • Life and disability insurance • Reimbursement programs for both fitness and tuition • 401k matching • Generous PTO including an annual volunteer day • Paid maternity and parental leave
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