Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CallRevu

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🚘 Automotive

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round - CallRevu on 2017-11

Automotive • SaaS • Telecommunications

<CallRevu> is a B2B SaaS communications intelligence platform for automotive dealerships that provides phone systems, AI-driven call monitoring and analytics, training tools, and reputation management to help dealers convert leads, improve sales and service performance, and protect their brand. The platform surfaces real-time alerts, conversation insights, and training feedback to identify missed opportunities and streamline dealership operations.

📋 Description

• Provide front-line technical support to CallRevu customers, dealers, agencies, and partners • Diagnose, troubleshoot, and resolve product and technical issues • Communicate with customers via inbound phone calls, email, and web chat • Perform initial triage and determine required support level • Document and follow up on tickets through resolution • Escalate unresolved issues to Tier III Support Specialists, the Director of Support, or Development • Prioritize and close tickets according to customer requirements and existing tickets • Communicate ticket status to customers and internal team members • Assist new and existing customers with needs such as creating phone numbers and logins • Proactively engage new customers to confirm products are working properly • Respond to requests from Client Services, Onboarding, and Sales teams

🎯 Requirements

• High School diploma required • Bachelor’s degree or equivalent combination of education and work experience preferred • At least 1 to 3 years of customer/technical support experience in a technology company • Proven track record of delivering an exceptional customer experience • Prior SaaS industry experience is a plus • A+ Certification and/or Network + Certification preferred • Ability to diagnose, troubleshoot, and resolve basic technical support issues and escalate appropriately • Prior experience working with CRM software preferred • Strong computer skills and ability to learn multiple applications and programs • Intermediate to advanced knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint • Ability to work independently and as part of a team • Ability to work in a remote environment without external distractions • Ability to work during non-traditional business hours, including nights, weekends, and holidays, as needed • Strong analytical, listening, communication, organizational, and multitasking skills • Ability to align with CallRevu’s Mission, Vision, Values, and goals

🏖️ Benefits

• Comprehensive benefits package • Competitive compensation • Opportunities for professional growth • Collaborative and inclusive work environment • Innovative, cutting-edge technology • Remote work environment