Customer Service Representative – Fraud

Job not on LinkedIn

🔥 5 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $14 - $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBE Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

CBE Companies is a leader in providing global outsourced contact center solutions. Founded in 1933, CBE focuses on creating a culture of excellence and engagement, offering comprehensive training and career advancement opportunities across various fields including Customer Service, IT, HR, Finance, Project Management, and Marketing. With over 1,200 staff members across five global locations, CBE adapts to clients' needs while prioritizing employee satisfaction and inclusion initiatives. The company is dedicated to making a positive community impact and fostering an innovative workplace where creativity thrives.

📋 Description

• Represent the client on the phone to consumers • Make inbound and outbound calls related to potentially fraudulent activities • Build customer relationships and help problem-solve to prevent fraud • Navigate multiple systems efficiently while speaking with customers • Reduce fraud losses while protecting the customer experience and client brand reputation • Analyze account processes, transactions, available information, and correlated activities to identify fraud • Review, identify, and deter fraudulent activity • Identify trends and characteristics of good versus fraudulent orders • Make Fraud/Not Fraud decisions using internal and external tools • Accurately document accounts in a timely manner while speaking with customers • Follow dispute resolution and customer escalation processes • Meet schedule adherence, compliance, productivity, call quality, and other key performance indicators • Apply training concepts after completing the 6-week training program • Receive coaching and apply feedback • Perform other duties as assigned

🎯 Requirements

• Must be located in Clarksville, Tennessee • Internet service hard wired to the home; Wi-Fi will not work • High School Diploma or equivalent • Six months of Customer Service Experience • One year of experience in a Windows-based computer environment • Background check required • Must be able to retain training concepts through a 6-week training program and apply them in production • Excellent verbal and written communication skills • Ability to work flexible schedules, including required weekends and holidays as needed • Ability to operate a computer and office productivity machinery • Must comply with federal, state, and local laws, rules, regulations, corporate objectives, and standard operating procedures • Must be able to remain seated in a stationary position up to 85% of the work shift • Ability to communicate accurately with co-workers, consumers, clients, and vendors • Must be able to work in a fast-paced environment and tolerate repetitive work • Positive attitude and ability to remain calm in stressful situations • Flexibility to schedule changes

🏖️ Benefits

• Paid training • Work-from-home equipment • Weekend differential for work on Saturday and Sunday • Weekly pay • Benefits available after 60 days of employment • Support, strong leadership, and a collaborative team environment