Customer Service Representative

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies • Handle an average of 70–80 calls daily • Take back-to-back calls while toggling through several applications on multiple screens • Resolve customer complaints through independent problem-solving and one-call resolution • Meet or exceed call center metrics while providing consistent customer service • Attend all required trainings and maintain regular, predictable attendance • Represent The Cigna Group and support members at critical points in their lives

🎯 Requirements

• High School diploma or equivalent • 1 year of call center experience required • Dedicated workspace with no distractions required • Experience in healthcare, insurance, pharmacy, customer service, or billing highly preferred • Intermediate proficiency in Microsoft Outlook, Teams, and Excel • Strong organization, written, and verbal communication skills • Ability to remain calm and helpful in difficult situations • Ability to foster teamwork and partnership with cross-functional departments • Computer literacy and ability to manage multiple applications simultaneously • Regular and predictable attendance • Attendance at 100% of trainings and during the first 90 days of employment • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working

🏖️ Benefits

• Remote work arrangement • Work-at-home position • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload required for home working