Seasonal ECOM Customer Care Specialist

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peter Millar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

👗 Fashion

🛒 Retail

Fashion • Retail

Peter Millar is a lifestyle brand specializing in premium apparel and accessories for both men and women. The company offers a wide range of products including outerwear, sweaters, tops, bottoms, shoes, and golf attire. Known for its high-quality materials and sophisticated design, Peter Millar blends timeless style with modern functionality, catering to both casual and formal occasions. The brand also provides specialized collections like Crown Sport, Crown Crafted, and offers seasonal gift guides and exclusives through its online platform.

📋 Description

• Communicate professionally, accurately and efficiently with customers by phone, email and live chat • Engage and optimize each customer’s experience by demonstrating patience and empathy and prioritizing customer needs • Resolve product-related inquiries and make purchasing recommendations • Identify and solve account issues related to product orders, deliveries, credits and returns • Proactively share information with the team to improve processes • Learn about product releases and upcoming launches and recommend new products • Collaborate with other teams on quality assurance suggestions and customer product requests • Research fulfillment and shipping concerns and liaise with distribution teams to resolve them

🎯 Requirements

• 1-3 years of experience in customer service, sales or retail • Experience in E-Commerce and/or online marketing and merchandising is a plus • Strong skills with Microsoft Office required • Experience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plus • Experience using an organizational time management system required • Experience solving problems and thinking critically required • Availability for the full assignment period • Adherence to the established Monday-Friday schedule • Bachelor’s degree in Fashion or Textiles preferred