Customer Service Representative – Seasonal

Job not on LinkedIn

🔥 12 hours ago

🌵 Arizona, Florida, +12 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIPdesk Connect

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

🤖 Artificial Intelligence

☁️ SaaS

Consulting • Artificial Intelligence • SaaS

VIPdesk Connect is a customer experience company that combines advanced GenAI automation with skilled human agents to deliver branded, high-touch support across chat, voice, email, and social. With a legacy in luxury concierge service and over 25 years of experience, VIPdesk provides a platform-agnostic CX suite (CXAI, CXCare, CXInsights, CXConsult) that automates routine inquiries (50%+ resolution), integrates with major CRMs, and offers U. S. -based or offshore agent support. The company emphasizes secure, compliant enterprise deployments (SOC 2, GDPR, HIPAA-ready), rapid implementation, and measurable outcomes like improved CSAT and reduced costs.

📋 Description

• Represent a leading online tuxedo rental company professionally and positively • Respond to customer inquiries through phone, chat, SMS, email, and social media, with a focus on phone communication • Answer questions about products, orders, deliveries, returns, policies, website navigation, and troubleshooting • Handle escalated issues and take ownership through resolution • Provide authentic customer experiences aligned with the brand’s mission and values • Navigate customer accounts and facilitate orders and returns using software tools • Research and respond to product inquiries and communicate recommendations and effective solutions • Share insights on emerging customer trends and recommend process improvements • Attend training and cross-training opportunities • Meet customer satisfaction, average handle time, quality, and productivity metrics • Demonstrate ethical practices and support workplace diversity and inclusion initiatives

🎯 Requirements

• At least a year of customer service experience • High school diploma or GED • Proficiency with Microsoft Office suite of applications • Must be technically savvy • Effective written and verbal communication skills • Ability to learn and grow in a team environment and respond positively to change • Home-office environment, internet connection, USB headset, router, modem, webcam, and computer system meeting VIPdesk Connect remote office policies and maintenance requirements • Ergonomically sound, quiet, distraction-free work-at-home environment conducive to customer calls • Ability to successfully pass credit, criminal, and employment reference security checks where permissible • Must currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI • Preferred: fast-paced call center experience • Preferred: customer service ticketing system experience, such as Zendesk, Talkdesk, or Salesforce • Preferred: previous remote work experience • Preferred: bridal, formalwear, or wedding industry experience

🏖️ Benefits

• $300 Sign-On Bonus • Work-from-home position • Full-time seasonal role through mid to late October • Training and cross-training opportunities • Supportive workplace culture • Diversity, equity, and inclusion initiatives