Senior Director of Client Engagement

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 12%

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CampusWorks, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CampusWorks, Inc. is a company that partners with institutions of higher education to solve challenges and improve student outcomes through strategic planning and technological solutions. They specialize in managed services, IT optimization, strategic planning, enterprise solutions, technology management, and staffing augmentation. CampusWorks offers tailored solutions to streamline operations, enhance efficiency, and align technology with institutional missions. Their services include AI enablement, enterprise system evaluations, staff augmentation, and shared services, among others. By focusing on meaningful relationships with campuses, they help institutions reach their full potential and foster a thriving educational environment.

📋 Description

• Own successful delivery of professional services projects and interim leader engagements within assigned accounts • Lead engagement initiation, transition from contract to delivery, workplan development, project launch, delivery expectations, and resource coordination • Develop and maintain workplans aligned with statements of work, client priorities, milestones, resources, and outcomes • Define resource requirements and collaborate with Resource Management and Services leadership on staffing • Orient, lead, and coach assigned project teams • Monitor milestones, deliverables, risks, dependencies, client issues, scope, resources, and project progress • Manage project closeout, lessons learned, and future delivery improvements • Manage a portfolio of concurrent client engagements • Serve as primary point of contact for professional services delivery within assigned accounts • Build relationships with client sponsors, executives, project leaders, and stakeholders • Lead client meetings and project reviews; communicate progress, confirm priorities, gather feedback, and address concerns • Help clients resolve barriers and connect project activities to institutional goals • Direct consultants assigned to engagements and provide performance feedback to appropriate Services or Resource Management leaders • Participate in consultant identification, interviewing, and selection • Manage engagement financial performance, revenue recognition, forecasting, delivery efficiency, scope, utilization, expenses, and gross margin • Identify and communicate qualified business development leads and support proposals, finalist presentations, solution design, and account strategy • Identify recurring delivery challenges and recommend improvements to services, tools, processes, and offerings • Collaborate across Client Engagement, Services, Resource Management, Commercial, and other functions • Travel to client sites as needed • Position is 35% billable

🎯 Requirements

• Bachelor’s degree in a related field • 5+ years professional services, consulting, project/program delivery, or comparable client-services leadership experience, including responsibility for multiple concurrent client engagements • 5+ years experience working in higher education or in an organization serving higher education institutions • Demonstrated experience developing and managing project workplans, schedules, deliverables, risks, budgets, forecasts, and engagement economics • Demonstrated ability to lead and direct matrixed project teams, including consultants who do not directly report to the position • Demonstrated ability to provide clear direction, candid performance feedback, and effective coaching in a professional services environment • Experience managing senior-level client relationships and working directly with executives and other institutional decision-makers • Strong business and financial acumen, including understanding of professional services revenue, utilization, project economics, forecasting, scope management, and gross margin • Demonstrated ability to identify client needs and business opportunities while maintaining appropriate boundaries between professional services delivery and commercial ownership • Strong understanding of higher education trends, challenges, operating environments, and opportunities strongly preferred • Experience leading transformation initiatives within higher education or similarly complex organizations preferred • Excellent written, verbal, presentation, facilitation, and executive communication skills • Strong judgment and ability to navigate competing priorities, organizational dependencies, resource constraints, and complex client situations • Demonstrated ability to work effectively across organizational boundaries and achieve results through collaboration, influence, clear accountability, and timely escalation • Strategic and results-oriented mindset • Travel to client sites, as needed • Preferred: 10+ years of progressively responsible professional services, consulting, client engagement, or higher education leadership experience • Preferred: Experience leading transformation initiatives within higher education or similarly complex organizations

🏖️ Benefits

• Competitive pay • Robust benefits for full-time employees • Professional development opportunities • Opportunity to work onsite and remotely with clients across the United States and Canada • Virtual and onsite workplace • Work from home offices and at client sites • Full-time and part-time 1099 consulting career opportunities • Charitable fundraising initiatives

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