Implementation Engineer – ERP Integrations

🔥 15 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 48 days.
• 20 open roles for a team of 40.
• No salary listed.

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Canals

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

📋 Description

• Implement integrations between Canals and integration partners, including Eclipse, P21, Infor, SAP, and Acumatica, using standardized templates and API credentials • Become an ERP subject-matter expert, including data handling, access, authentication, and configuration • Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions • Lead post-sale integration work by collecting access details, configuring endpoints, testing APIs, and validating end-to-end data flows • Troubleshoot integration issues and escalate to the Lead Support Engineer or Engineering when needed • Participate in customer onboarding and go-live calls as the technical owner of the integration process • Document integration steps, ERP nuances, and repeatable best practices for internal and customer use • Collaborate with Customer Success, Support, Product, and Engineering to ensure integrations go live smoothly • Occasionally provide Zendesk support as needed • Report to the Head of Implementation

🎯 Requirements

• Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company • Experience working directly with customers, managing implementations, and troubleshooting integration issues • Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads • Experience with ERPs or a strong desire to learn Eclipse, P21, and Infor in depth • English proficiency required • Spanish or Portuguese is a plus • Strong communication skills for explaining technical concepts to technical and non-technical users • Excellent organization and project management abilities • Comfort working in a fast-moving, fully remote environment with high ownership • Legal right to work in the country where applying • LinkedIn URL, resume, and application information required

🏖️ Benefits

• Flexible, fully remote work environment • Professional development and investment in employee development • Opportunity to make a meaningful impact at a rapidly growing, profitable company • Remote-first and flexible culture • Equal opportunity employment

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