Software Support Engineer

🕒 July 14, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Canonical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

📋 Description

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software • Maintain a close working relationship with Canonical's Field, Support and product engineering teams • Participate in upstream communities • Develop bug fixes, backport patches, and work with upstream for inclusion • Review code produced by other engineers • Demonstrate good judgment in technical methods and techniques • Prioritize work and manage your time effectively against those priorities • Participate in team discussions to improve processes, tools, and documentation • Maintain clear, technical and concise communications • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

🎯 Requirements

• An exceptional academic track record • Background in Computer Science, STEM or similar • Experience with Linux and open source software • Experience with at least one of Python, Go, C or C++ on Linux • A drive to learn unfamiliar technology and deep-dive difficult issues • Willingness to travel up to 4 times a year for internal events

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme & Wellness Platform • Opportunity to travel to new locations to meet colleagues • Priority Pass and travel upgrades for long-haul company events