Solutions Reliability Specialist

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canopy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔥 Funding within the last year

💰 $22M Series B on 2026-01

Canopy is a company, but the only provided information is a large block of website CSS and template code (styles, responsive rules, and component classes). There is no product, service, industry, or mission information in the supplied text. From this input alone I cannot determine what Canopy does or which industries it operates in. Please provide a company summary, website URL, product description, or other business information so I can produce an accurate description and select relevant industries.

📋 Description

• Independently assess the health, performance, and reliability of Canopy systems across assigned Tier 1 and Tier 2 customer sites • Conduct system health reviews covering network performance, coverage, connectivity, hardware functionality, and operational risks • Analyze findings to identify root causes, emerging trends, and reliability risks • Distinguish routine technical issues from systemic problems and issues requiring engineering expertise • Evaluate remediation approaches and develop plans with recommended actions, priorities, resources, and expected outcomes • Determine remediation sequencing and coordinate activities within company guidelines • Recommend preventive measures and system improvements • Advise Customer Success Managers and customer stakeholders on system health, risks, and recommended actions • Translate technical findings into clear, actionable recommendations • Partner with clinical, facilities, and customer technical teams • Coordinate approved remediation plans through solution partners, Field Services Technicians, and internal technical teams • Provide technical direction during remediation activities • Manage technical investigations across multiple customer sites or workstreams • Assess post-remediation results and determine further actions needed • Perform onsite troubleshooting and system validation when necessary • Analyze recurring issues and recommend improvements to reliability, deployment, and remediation processes • Document assessments, root causes, remediation decisions, and validation results • Collaborate with Engineering, Technical Account Support, Deployment, and Professional Services • Provide technical guidance and informal mentorship to Field Services Technicians and solution partners

🎯 Requirements

• 3+ years of experience in field services, technical systems support, hardware deployment, network troubleshooting, or a related technical discipline • Experience in healthcare technology preferred • Ability to independently evaluate moderately complex technical problems, assess alternative approaches, and recommend solutions • Working knowledge of connected hardware systems, network connectivity, system performance, and technical troubleshooting methodologies • Ability to analyze technical information, identify risks and root causes, and translate findings into practical remediation recommendations • Sound judgment in prioritizing issues and determining when escalation is appropriate • Strong communication and consultative skills for technical and nontechnical stakeholders • Ability to coordinate work across internal teams and external partners • Strong analytical skills, attention to detail, documentation, and continuous improvement • Comfort working independently in healthcare environments • Ability to support onsite technical activities, including lifting equipment up to 40 pounds and using ladders safely • Willingness to travel approximately 50% of the time to customer sites across the United States • Willingness and ability to meet customer-site credentialing requirements, which may include vaccinations and drug screening

🏖️ Benefits

• Equal opportunity employer committed to diversity and an inclusive environment • Opportunity to lead and shape innovative products • Collaboration with a talented team • Positive impact on the lives of healthcare workers

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