Applied AI Operations Lead

Job not on LinkedIn

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $175k - $250k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Canvas Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $24M Series B on 2022-07

Healthcare • Consulting • Logistics

Canvas Medical is a company that offers a suite of customized electronic medical records (EMR) solutions tailored to specific patient populations, operational settings, and payment models. Their products include specialized EMRs for cardiometabolic health, sleep medicine, urgent care telehealth, comprehensive diabetes care, and more. Canvas Medical provides tools for clinicians and developers, including a developer sandbox with support, prebuilt integrations, and a Software Development Kit (SDK) for building AI-powered protocols for healthcare. They also offer plans for clinics, builders, and enterprises, focusing on providing seamless workflows and integrated platforms for medical practice. Their systems are designed for quick mastery by clinicians and include features for billing, scheduling, and clinical record management with integrations facilitated by the FHIR API. Canvas Medical is committed to accelerating the practice of medicine through open core development and community collaboration.

📋 Description

• Deploy and configure AI agents for clinical documentation, scheduling, billing, communications, and workflow automation • Conduct workflow assessments and design agent implementations that deliver measurable ROI • Configure and optimize agent performance using prompt engineering, context management, and tool selection • Create and maintain customer-specific evaluation frameworks • Maintain AI governance frameworks for safe, reliable production operations • Design and implement monitoring systems for accuracy tracking, drift detection, and quality assurance • Partner with clinical and compliance teams on regulatory and operational standards • Develop and deliver training programs for care teams • Work with OpenAI, Claude, Gemini, and the Canvas SDK to troubleshoot and optimize agent behavior • Collaborate with Applied AI engineering to inform product improvements • Build best practices, implementation templates, and governance playbooks • Advise Canvas customers on AI-powered healthcare operations and strategy • Lead executive conversations about AI strategy and competitive advantage • Create customer success stories, performance metrics, and ROI analyses • Partner with sales teams on strategic opportunities • Collaborate with engineering, customer success, and technical marketing

🎯 Requirements

• 5+ years in technical customer-facing roles (solutions engineering, technical consulting, customer success engineering) • Demonstrated experience deploying and managing LLM-based applications in production environments • Track record of driving successful enterprise technology implementations with measurable business outcomes • Strong project management skills with ability to juggle multiple customer engagements simultaneously • Hands-on experience with products offered from foundation model providers (OpenAI, Anthropic, Google) and AI tools for low-code automation, with understanding of their capabilities and limitations • Understanding of AI safety, alignment, and governance principles • Experience with evaluation frameworks, A/B testing, and performance monitoring for AI systems • Learned experience with the edges and limitations of AI products, and understanding of the iterative process required to get high quality results • Healthcare technology experience required, with ability to give workflow advice and construct automations that meet the needs of healthcare users • Familiarity with HIPAA, clinical documentation standards, and healthcare compliance considerations • Ability to quickly develop domain expertise and speak credibly with clinical stakeholders • Comfort with ambiguity and ability to define structure in undefined spaces • Exceptional written and verbal communication skills with ability to create compelling technical content • Strong analytical and problem-solving abilities with data-driven approach to decision making • Experience creating and delivering technical training to diverse audiences • 5+ years of experience implementing workflow tools and automation solutions in enterprise settings, with 2+ years of hands-on experience with LLM-based systems • Deep familiarity with foundation model capabilities and practical experience with context engineering and adversarial testing • Ability to translate technical complexity into business value and present to technical teams and C-suite executives • Consultative approach to customer engagement, diagnosing problems, designing solutions, and driving change management • Experience in healthcare technology or strong willingness to rapidly develop domain expertise in clinical and operational workflows • Technical depth with exceptional communication skills, including documentation, training, and stakeholder influence

🏖️ Benefits

• Competitive Salary & Equity Package • Health Insurance (includes option with 100% family coverage) • 401k • Paid Maternity/Paternity Leave (12 weeks) • Flexible/unlimited PTO • Home Office Stipend

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