Auto SCRA Operations Specialist, Principal Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $56.8k - $64.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Owning oversight and execution of assigned SCRA process by performing and overseeing various reporting, auditing and analytical tasks daily • Provide centralized oversight of the assigned SCRA process, conduct regular process risk assessments • Collecting data and information using analytics and reporting to provide transparency to leadership • Collaborate with SCRA teammates and multiple COAF Internal departments to problem solve on the execution of SCRA processes • Track and resolve process breakdowns, and prepare and present process improvements to Leadership • Facilitate new-hire and ongoing training as well as side by sides and SCRA new hire training • Understand internal and external customer needs to drive process improvements • Occasional outbound and inbound customer contact to ensure process compliance

🎯 Requirements

• High School Diploma, GED, or equivalent certification • At least 3 years of customer service or call center experience • At least 2 years experience working in the financial industry • At least 1 year experience using Google Suite or Microsoft Office • Bachelor’s Degree or Military Experience (preferred) • At least 2 years experience working in the auto finance industry (preferred) • At least 2 years of experience in compliance or risk management (preferred) • At least 2 years of experience in process management (preferred)

🏖️ Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.