Strategic Account Manager

🕒 April 24

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Capture One

WebsiteLinkedInAll Job Openings

51 - 200 employees

Software • Photography • Technology

Capture One is a leading software company specializing in advanced photo editing and management solutions. It offers professional-level tools for photographers to shoot, edit, and collaborate on images. With a focus on color accuracy and tethered shooting, Capture One provides desktop software and mobile applications to support photographers both in the studio and on the go. Capture One's software solutions are known for their exceptional quality and precision in image editing, making them a favorite among professional photographers seeking high levels of control over their creative process.

📋 Description

• Manage and develop a portfolio of enterprise and mid-market blue-chip brands. Build strong, long-term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments. • Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities, including positioning new products and capabilities. Expand single-team deployments into multi-division or enterprise-wide agreements through multi-threaded engagement. • Lead renewal cycles to protect and grow ARR. Proactively manage account health, engagement, and timing to ensure smooth renewals and minimize churn risk while identifying growth opportunities within the renewal motion. • Act as a trusted advisor to clients, understanding their workflows, challenges, and business goals. Navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams. • Maintain disciplined pipeline management and reporting in HubSpot. Manage deal progression and velocity, deliver accurate forecasts, and operate with structured sales rigor and accountability across renewals and expansion opportunities. • Work closely with Market Activations on events across the Americas, share customer insights with Product and leadership to help inform strategy, and partner with Customer Success to ensure smooth onboarding, strong adoption, and long-term customer success.

🎯 Requirements

• 5–7 years of experience managing and growing enterprise or mid-market accounts, with a strong track record in renewals, upsells, and account expansion. • Proven ability to manage complex client relationships and drive revenue growth within existing accounts through consultative selling and strategic account planning. • Experience working with enterprise customers, preferably within creative, marketing, retail, media or related industries. Though not required. • Strong ability to navigate multi-stakeholder environments, lead commercial conversations, and manage renewal and expansion cycles. • Excellent CRM discipline with experience in HubSpot, ensuring strong forecasting accuracy and pipeline visibility. • Highly organized, self-sufficient, and comfortable operating in a fast-paced, performance-driven environment. • Excellent communication and cross-functional collaboration skills, with a proactive approach to feedback and continuous improvement. • Familiarity with photography, creative software, or digital imaging is advantageous but not essential.

🏖️ Benefits

• Hybrid work schedule with three days per week in our brand-new SoHo office, right off Canal Street • 4 weeks of paid vacation, giving you dedicated time to fully recharge • 3 weeks of “passport working,” offering the flexibility to work from anywhere • 12 company holidays aligned with recognized U.S. federal holidays • Comprehensive, company-paid health insurance to support your overall well-being • 401(k) plan with employer match, helping you build long-term financial security • 17 weeks of fully paid maternity leave, reflecting our commitment to supporting you and your family • Structured onboarding experience based in our New York City office • One-week onboarding experience in Denmark, working alongside our global team and leadership • A unique opportunity to build international relationships and gain firsthand exposure to our global business from day one • Work with the latest Apple products as part of your setup • Company phone provided to keep you connected • Home internet costs covered to ensure a seamless and productive work environment