Manager, Professional Training Services

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $89k - $127.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle. • Develop and execute strategic training plans aligned with implementation milestones, deployment schedules, and customer readiness objectives. • Lead training-related project meetings and communicate training responsibilities, timelines, risks, and expectations to stakeholders. • Identify training requirements and readiness needs with project and customer leaders. • Forecast training resource requirements and develop staffing plans for concurrent customer deployments. • Manage and coordinate third-party training resources for onsite training execution. • Provide oversight, coaching, and performance feedback to contracted training resources. • Identify implementation training risks and develop mitigation strategies. • Prepare end users for new workflows, processes, and technology adoption. • Manage and execute customer onboarding and training programs, including onsite instruction, hands-on learning, and virtual instructor-led training. • Develop training approaches supporting employee readiness, user adoption, and operational success. • Ensure consistent training execution across customer sites and deployment locations. • Support go-live readiness and provide onsite implementation support as needed. • Implement learning strategies, methodologies, and tools promoting knowledge transfer and end-user competency. • Assess current-state and future-state workflows and incorporate findings into training plans. • Analyze training effectiveness and customer feedback to identify improvements and learning gaps. • Apply adult learning principles, instructional design methodologies, and learning technologies. • Evaluate and enhance training processes, tools, and best practices. • Collaborate with Project Management, Customer Success, Product Management, customer stakeholders, subject matter experts, and external partners. • Support beta testing, product validation, documentation reviews, and training readiness initiatives. • Share lessons learned and implementation insights to drive continuous improvement. • Contribute to scalable training processes supporting WaveMark's enterprise customer growth.

🎯 Requirements

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred. • 8+ years of experience, preferred • Experience leading customer training, implementation, onboarding, or change management initiatives preferred. • Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred. • Strong facilitation, presentation, and stakeholder management skills preferred. • Experience delivering both onsite and virtual instructor-led training programs preferred. • Strong problem-solving, organizational, and communication skills preferred. • Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred. • Experience supporting enterprise or multi-site technology implementations preferred. • Healthcare technology, healthcare operations, or clinical workflow experience preferred. • Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred. • Experience managing external vendors, contractors, or third-party training resources preferred. • Experience supporting organizational change management and user adoption initiatives preferred. • Ability to travel 75% to customer sites (hospitals and healthcare systems). • Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Bonus eligible

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