Senior Representative, Customer Service Operations

🔥 0 minutes ago

🐎 Kentucky, North Carolina, +2 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded • Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues • Provide outsourced services relating to invoicing, reimbursement, and/or other services through problem-solving, research, and dispute resolution • Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams • Identify customer trends and challenges/opportunities to develop alternatives, improve operational efficiency, and develop new customer opportunities • Support process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service • Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders to improve customer service • Communicate with customers about needs, questions, concerns, and equipment issues • Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports • Analyze account histories and coordinate internal resources to resolve customer needs and support sales • Investigate and report anomalies and discrepancies in point of sales systems, website ordering, and customer complaints • Redirect customers to applicable in-house resources and support post-sales issue resolutions

🎯 Requirements

• 3-6 years of experience, preferred • High School Diploma, GED or equivalent work experience, preferred • Experience with MS Office Suite, preferred • Strong written and verbal communication skills, preferred • Strong attention to detail and organizational skills, preferred

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs