Member Advocate

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Blue Cross Blue Shield of Massachusetts

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1001 - 5000 employees

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 3 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

📋 Description

• As a Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. • You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. • You’ll reinforce our unwavering commitment to excellent service. • Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. • You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. • This is a fast-paced, unscripted service center environment. • As a Member Advocate, you’ll be available to our members when they need us most. • You’ll be scheduled for 37.5 hours/week.

🎯 Requirements

• High school diploma or equivalent required. • 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person. • Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software. • Local to Eastern Standard time zone.

🏖️ Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others! • Paid holidays, vacation, personal, and wellness time. • Internal career pathing with individual mentorship, networking and events. • The ability to Drive Your Career, with access to internal career growth opportunities. • All our associates are invited to join and participate in Employee Resource Groups.