Patient Access Representative II – Patient Access Contact Center – Neurosciences

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🏄 California – Remote

🏄 California – Remote

💵 $25 - $37 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Cedars-Sinai

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Cedars-Sinai is a leading healthcare organization that has been addressing the medical needs of a diverse community since its inception in 1902. Renowned for its excellence in patient care, clinical research, and medical education, Cedars-Sinai is recognized nationally for its innovative approaches in healthcare. It is especially noted for its advancements in the treatment of heart disease, cancer, and brain disorders, as well as its comprehensive education programs for healthcare professionals. The institution demonstrates a strong commitment to community service by enhancing the health of vulnerable populations in Los Angeles.

📋 Description

• Perform admissions activities for pre-admit and face-to-face patient registration • Facilitate patient access and secure demographic and financial registration information • Perform registration, pre-registration, insurance verification, eligibility verification, Workers Compensation eligibility, and cash deposit collection • Perform registration activities across patient access areas and remain competent in at least three patient access functions or areas • Obtain financial clearance and determine patients' financial classification • Verify insurance electronically, telephonically, or through product websites • Search for or assign non-duplicate medical record numbers and follow patient identification policy • Select physicians and resolve physician privileging, suspension, and credentialing issues • Interview patients sensitively and handle routine inquiries from patients, representatives, and insurance companies • Escalate issues appropriately and explain patient financial obligations and collect funds • Resolve QA error worklists daily • Coordinate with physicians and specialty departments to ensure accurate registration information • Explain registration and consent forms and obtain signatures • Assemble registration paperwork and scan documents into the scanning system • Navigate and enter patient and financial information in the ADT system • Maintain patient confidentiality and comply with CSMC and HIPAA privacy regulations

🎯 Requirements

• High School Diploma/GED required • Bachelor's Degree in Hospital Administration or equivalent preferred • One (1) year of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle-related roles required • Experience may include work in physician offices, healthcare insurance companies, or other revenue cycle-related functions