Digital Workplace Platform Administrator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $88.3k - $102.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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INTERNATIONAL RESCUE COMMITTEE

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.

📋 Description

• Serve as primary technical administrator across IRC enterprise AI environments, including Anthropic Claude and OpenAI platform deployments • Manage user access, API key governance, workspace configurations, and environment-level settings • Monitor system health, usage patterns, and API performance; triage and resolve operational issues • Maintain and improve observability, tracking uptime, error rates, token consumption, and integration reliability • Oversee and document configuration changes, environment updates, and deployment procedures • Flag anomalous usage patterns and coordinate with InfoSec on policy adherence and access controls • Coordinate with DevOps, software engineering, and data engineering teams on deployments, environment access, and infrastructure dependencies • Follow change management procedures, including documentation, testing, approvals, and production deployment • Develop lightweight Python and/or JavaScript/TypeScript scripts, connectors, and automations • Troubleshoot integration failures, data flow issues, and API connectivity problems • Collaborate on AI/knowledge-management pipeline work, including vector store ingestion, retrieval configuration, and source data connections • Contribute to technical design discussions and translate operational requirements into implementable solutions • Maintain integration documentation, architecture notes, runbooks, and dependency maps • Track and report AI resource utilization and identify cost-efficiency opportunities • Serve as technical point of contact with InfoSec on AI system security, data handling, access controls, and compliance • Support risk assessments and security reviews for new AI tools and integrations • Contribute to technical SOPs and best-practice guidelines • Support program and operations teams adopting AI tools through implementation guidance and troubleshooting • Participate in rollout planning for new AI capabilities • Collaborate on onboarding documentation and technical guidance for end users • Contribute to sprint and project planning with technical effort and dependency estimates

🎯 Requirements

• Hands-on experience administering enterprise AI platforms such as Anthropic, OpenAI, Azure OpenAI, or comparable tools, including API management, access controls, and environment configuration • Familiarity with LLM application infrastructure, including prompt pipelines, Model Context Protocol (MCP), tool-calling integration frameworks, vector databases, RAG patterns, and embedding workflows • Experience working with Databricks or comparable data/ML platforms is a strong plus • Proficiency in Python and/or JavaScript for scripting, automation, and lightweight integration work • Experience building and maintaining REST API integrations, including authentication patterns, webhook handling, and error management • Comfort reading and working within existing codebases without requiring significant architectural guidance • Familiarity with Git and standard deployment practices for scripts and integrations • Experience monitoring distributed systems or SaaS platforms, including alerting, log review, and diagnosing performance or availability issues • Familiarity with usage/cost monitoring for cloud or API-based services • Comfort operating in live production environments where reliability and data integrity are critical • Working knowledge of information security principles for SaaS and API-based systems, including access controls, credential management, data handling, and audit logging • Ability to engage constructively with InfoSec teams and support reviews and risk assessments • Ability to communicate technical concepts clearly to non-technical colleagues and program staff • Experience contributing to cross-functional teams with product, engineering, and operations stakeholders • Strong documentation habits, including runbooks, SOPs, architecture notes, and internal guides • Ability to complete a required cover letter answering the specified AI/platform release question

🏖️ Benefits

• 10 paid sick leave • 10 U.S. holidays • 20-25 generous paid time off based on role and tenure • Medical insurance starting at $163/month • Dental insurance starting at $6.50/month • Vision insurance starting at $5/month • Flexible spending accounts for healthcare, dependent care, and commuter expenses • 403(b) retirement savings plan with employer match and immediate vesting • Non-elective employer retirement contribution based on age and years of service, with 3-year vesting • Disability and life insurance • Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families • Fully remote work

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