Quality Assurance Supervisor

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🕒 July 10

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CareerTeam

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

CareerTeam is a European personnel consultancy and executive search firm operating “in the digital age. ” They provide Executive Search, Professional Search and Recruitment Process Outsourcing (RPO), focusing on placing C‑level executives, digital and e‑commerce leaders, engineering and IT specialists, finance and accounting roles, healthcare & life sciences, product/UX and go‑to‑market functions. CareerTeam emphasizes a digital multi‑channel search process, claims a network of over 770,000 contacts and around 260 consultants, and delivers talent sourcing, candidate assessments and hiring process management for corporate clients across Europe.

📋 Description

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies • Monitor data entered into State Systems and other participant management systems for accuracy and timeliness • Identify deficiencies and trends, document findings, and recommend corrective action • Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs • Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff • Ability to maintain and update multiple spreadsheets and reporting tools daily • Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies • Assist with preparation for and response to program monitoring and audits • Support the development and continuous improvement of policies, procedures, and quality management practices • Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff • Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates • Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management • Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment • Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances • Maintain a high level of accuracy and confidentiality in handling participant information • Approach each day and task with a positive attitude and a “ZAG” mindset • Other duties and projects as needed

🎯 Requirements

• Bachelor's degree or equivalent workforce experience • WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must • Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills • Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems • Excellent interpersonal and communication skills, both oral and written • A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development